Trenetta McDonald

Experience

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  Goodwill Industries of Southeastern Wisconsin, Inc.

  Jul 2018 - Oct 2020

  Benefits & Financial Empowerment Consultant

  Expert in motivational interviewing to collect data and investigate eligibility for other potential consumer benefits. Exceeded financial expectations by adding $15,000 in revenue for Goodwill Industries on a quarterlybasis.Utilize research techniques to draft and prepare data reports for upper management.FY-2019 Planned and implemented four Financial Wellness Events for over 200 participants.Developed professional knowledge and cultivated new relationships through conferences,fairs, and school events. Show less

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  Arlington County

  Jan 2021 - Jul 2021

  Public Assistance Eligibilty Specialist

  esearch, interactive interviewing to gather information to determine whether an individualqualifies for public assistance.Collected applicant and beneficiary information to make timely eligibility determinations.Provide superior customer service by ensuring calls to clients are returned within a timelymanner.Processed enrollment and service change forms for program participants.Maintained enrollment spreadsheets for tracking and statistical purposes.Managed rolling caseload of eligibility assessments for economic service assistanceprograms. Show less

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  Generation USA

  Sept 2021 - Dec 2021

  IT Support Specialist

  Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.Collaborated with vendors to locate replacement components and resolve advanced problems.Configured hardware, devices, and software to set up workstations for employees.Monitored systems in operation and input commands to troubleshoot areas.Used EXCEL to track and update documents.Collected, aggregated, verified, and monitored trend data. Maintained servers and systems to keep networks fully operational during peak periods. Show less

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  Bath & Body Works

  Nov 2021 - Oct 2022

  Retail Fragrance Associate

  Provide excellent customer service by greeting customers and assisting customers in-store. Help customers locate products on store shelves or online using a point-of-sale system. Engaged with customers by demonstrating of products, answering questions, and informing customers about new product lines. Effectively build rapport and lasting relationships.Increased sales by offering advice on purchases and promoting additional products.Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Show less

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  Prince Georges County Board of Elections

  Feb 2022 - Oct 2022

  General Clerk 1A

  Receives, processes, files, & disseminates voter registration applications, absentee ballot applications, and various other registration and election recordsRemove voters from the registration database based on information obtained from legally mandated agencies. Reviews and edits data in preparation for entry into the Maryland voter's database.Draft routine letters, memoranda, and reports for management using various software applications.Greets visitors, answers inquiries, screens customer complaints, and advises citizens of various provisions of election law.Assists in preparation and distribution of election day materials.Troubleshoots Xerox copy/printer machines. Remove paper jams and install toner ink cartridges.Install desktop workstations that include monitors, docking stations, scanners, VOIP telephones, label writers, and wireless peripherals. Educates end-users about hardware and software installations. Show less

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  Goodwill of Greater Washington

  Oct 2022 - now

  Vocational Training Specialist