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Hugo Almeida

Hugo Almeida

DOI - PT/MEO Technical Support

Followers of Hugo Almeida178 followers
location of Hugo AlmeidaAlmada, Setúbal, Portugal

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  • Timeline

  • About me

    ITIL Service Desk 2nd Line Support - Service Desk Expert

  • Education

    • NOVA FCSH

      -
      Antropologia

  • Experience

    • Portugal Telecom

      Jan 2011 - Jun 2016
      DOI - PT/MEO Technical Support

      ▪ Technical Support of Field Force teams on installations, troubleshooting and maintenance of ADSL/FIBRE Broadband networks.

    • SELLBYTEL Group

      Jul 2016 - Aug 2018

      ▪ Customer Care | Software and It Technical Support▪ Support of level 1 and 2 advisors▪ Focus on achieving performance metrics such as quality and handling times▪ Case managing/Follow up ▪ Customer Care | Software and IT Technical Support

      • Senior advisor - macOS/iOs devices - EMEA

        Feb 2018 - Aug 2018

      • Senior advisor - iOS devices - UK and ROI

        Jul 2016 - Feb 2018

    • Fujitsu

      Aug 2018 - now
      ITIL Service Desk 2nd Line Support - Service Desk Expert

  • Licenses & Certifications