AYUSH GUPTA

Experience

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  HGS - Hinduja Global Solutions

  Oct 2015 - Apr 2016

  Customer Service Representative

  Potential to handle customers by answering product and service questions, suggesting information about other products and services.Managing incoming calls and customer service inquiries and generating sales leads that develop into new customers also identifying and assessing customers' needs to achieve satisfaction.End to end customer support.Follow process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

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  華碩

  Jun 2016 - Oct 2018

  QA Analyst

  • Participates in design of call monitoring formats and quality standards. • Performs call monitoring and provides trend data to the site management team. • Uses quality monitoring data management system to compile and track performance at team and • individual level. • Performs monitors of customer care email responses. • Participates in customer and client listening programs to identify customer needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call centre staff. • Provides feedback to call centre team leaders and managers. • Prepares and analyses internal and external quality reports for management staff review. • Perform other duties as assigned. Show less

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  Techrefic Technologies Pvt. Ltd.

  Nov 2018 - Oct 2019

  Associate Data Scientist

  • Fit machine learning algorithms on datasets involved in variable selection, model optimisation, model comparison and Validation. • Compute the importance ranking of different features and compare / cross check the model with maximum algorithms to find out the best one. • Data mining or extracting usable data from valuable data sources • Using machine learning tools to select features, create and optimise classifiers • Carrying out pre-processing of structured and unstructured data • Enhancing data collection procedures to include all relevant information for developing analytic systems • Processing, cleansing, and validating the integrity of data to be used for analysis • Performed data cleaning and data preparation including transforming features, creating features and dealing with missing value by using Python. • Analysing large amounts of information to find patterns and solutions • Developing prediction systems and machine learning algorithms • Presenting results in a clear manner • Collected business requirements and Collaborate with Business and IT teams Show less

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  NOBORDER.Z

  Aug 2019 - Feb 2024

   As a Team Lead Data Scientist, My leadership fosters creativity, teamwork, and customer-centricity among a dynamic group of data scientists exploring ground-breaking techniques. Formulating and executing a comprehensive AI research strategy is crucial to maintaining our organization's position at the forefront of AI advancements.  A key focus is leveraging advanced Natural Language Processing (NLP) techniques, particularly state-of-the-art models like GPT-3, GPT-4, Claude, Claude2, Bing, and Bard and I continuously explore and implement cutting-edge NLP developments across various applications. My expertise extends to developing custom AI models tailored to industry needs, addressing diverse tasks like text generation, language translation, and content summarization.  I embrace Generative AI (GenAI) tools, integrating platforms like DALL-E, CLIP, Stable Diffusion models, and LoRA models into our workflows. This enables creative content generation, image-text tasks, and advanced image generation capabilities. Worked on AI-powered voice capabilities, including voice selection and cloning from platforms like ElevenLabs.ai, allows us to envision integrating these technologies into future applications. Worked on AI-powered full-body motion capture and animation using tools like DeepMotion.AI, Dollar Mocap, and Blender plugins, opening new frontiers in this domain. I expand my 3D content creation capabilities by leveraging AI for image-to-3D model generation (CSM.ai, Kaedim3D.ai) and 3D environment generation (BlackBox.AI), offering innovative solutions. Agile project management tools like Notion.AI, JIRA, Clubhouse, and Slack streamline team collaboration, knowledge-sharing, and efficient workflow management. Continuous learning and professional development are paramount in our rapidly evolving field. Show less • Passionate and knowledgeable about AI/ML and Natural Language Processing (NLP) trends in the market. • Possess hands-on experience of writing codes in programming language (Python) as well as building complicated neural networks. • Experienced on various modelling techniques and parallel computing and distributed systems fundamentals. • Assess feasibility of existing methods, models and algorithms recognising the capabilities and limitations. • Producing and disseminating non-technical reports that detail the successes and limitations of each project. • Combine different algorithms and modules to discover trends and patterns • Create end-to-end analytical solutions from data collection to presentation • Help building modules pipelines and their road map structures. • Lead discussions and check implementation feasibility of the AI/ML solutions concerning business processes and outcomes • A natural inclination toward solving complex problems. • Knowledge/experience on/with statistical programming languages, including Python to process data and gain insights from it. • Performing applied research and development in one or more of the following key areas of interest • Strong analytical background in statistical modelling, machine learning / deep learning, NLP (natural language processing), multi constraint optimisation problems Show less

  • Lead Data Scientist

    May 2022 - Feb 2024

  • Senior AI Engineer

    Aug 2019 - Apr 2022
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  3AI Holding

  May 2024 - now

  Senior Artificial Intelligence Engineer