Amanda Cellan

Experience

• 

  Wells Fargo

  May 2010 - now

  • Coordinate and lead testing efforts for various projects in a challenging environment.• Developed and executed SQL queries.• Ability to excel under challenging deadlines on complex processes.• Notable ability to provide high quality analysis and reviews.• Work efficiently in a team environment and across various organizational levels.• Proven problem solving and analytic skills as a SHAW credit bureau reporting subject matter expert.• Create SDLC documents such as test plans, traceability matrix, test results summary, and more.• Proficient with SDLC and Waterfall and learning Agile. Show less • Used various reports, analyzed and provided trend results to management to monitor credit reporting metrics and enhance performance by improving awareness.• Resolved escalated issues around credit reporting and credit bureau disputes, working with management and customers.• Tested and validated credit reporting application updates in an UAT environment to ensure updates worked as expected and all other functions not impacted.• Worked with project teams regarding credit reporting projects, assisted with writing requirements, reviewed project documents, tested code in an UAT environment and then completed implementation testing in the production environment.• Exhibited high diligence as the lead researcher for SHAW credit reporting issues.• Participated in major credit bureau remediation efforts working with compliance and risk teams. Show less • Oversaw the daily workflow and prioritized assignment tasks based on the compliance due date, to ensure all strict deadlines were met.• Trained and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. • Maintained strong team management skills and motivation of other employees.• Completed internal audits of team members work to provide guidance and analyze incoming disputes to determine if there were system issues.• Used various reports, analyzed and provided trend results to management to monitor credit reporting metrics and enhance performance by improving awareness.• Received my FCRA Certification. Show less • Utilized multiple systems to research, validate and accounts to complete credit bureau disputes within the required SLA.• Processed credit reporting disputes from all credit reporting agencies by validating all account information reported was accurate.• Participated in team meetings bringing best practices, trends, and questions to the team to eliminate risks. • Tested and validated credit reporting application updates in an UAT environment to ensure updates worked as expected and no other functions were impacted. Show less

  • Software Engineer

    Feb 2022 - now

  • Systems QA Analyst

    Jan 2016 - Feb 2022

  • Research/Remediation Analyst

    Oct 2014 - Jan 2016

  • Loan Servicing Specialist 5

    Oct 2013 - Oct 2014

  • Loan Servicing Specialist 4

    May 2010 - Oct 2014