Wendy Franz

Experience

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  R & W Construction, Inc.

  Apr 1995 - Sept 2012

  Owner & Certified Remodeler

  * Provided excellent customer service during the construction process to keep customers informed and educated throughout their entire remodeling experience from first call to project completion while handling all customer cares and concerns with a high level of professionalism and integrity.* Prepared all documentations for customer meetings such as new customer packets, proposals, change orders, invoices, etc. to maintain a consistent level of professionalism.* Prepared Power Point presentations for customer meetings, trade shows and networking presentations to give a visual representation of our quality of work and professionalism.* Performed all accounting practices for the company such as payroll, accounts payable, accounts receivable, tax work and collections ensuring that accurate records were kept and deadlines were met ahead of due dates.* Designed, wrote and distributed marketing pieces such as the company website, company blog, monthly E-newsletter and informational brochures along with other marketing pieces for mailings and trade shows, keeping a consistent connection to our brand of quality and professionalism.* Was responsible for marketing the company through extensive representation and involvement in networking groups, Chambers of Commerce and business groups including a yearlong seat on the board of the Cary Chamber of Commerce. Show less

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  Studio 912, Inc.

  Apr 2012 - now

  Co-Owner, Designer, Cabinet Sales

  Kitchen, Bath and Specialty Room design and selection services, cabinet and countertop sales, installation and custom woodworking. Dealers in Starmark and Haas Cabinetry as well as quartz and solid surface countertops.

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  Lake Cook Orthopedic Associates

  Sept 2012 - Feb 2015

  Patient Representative

  Patient Representative* Have trained new front office employees, creating an encouraging, positive experience while bolstering their learning in a very busy, fast paced environment.*Responsible for balancing the daily payments taken in by the front office staff, utilizing Excel as a checks and balance tool, along with creating and making the bank deposit.* Developed a front office training manual giving new employees written systems to adhere to, making their training more efficient and eliminating future problems and errors.* Developed systems to initiate a smoother workflow, creating efficiency while ensuring accuracy from all front office staff.* Proficient and detail oriented in all aspects of office paperwork ensuring accuracy and timeliness.* Professional and personable with the patients ensuring their experience from beginning to end is a highly pleasant one.* Attend to the needs of the doctors, their nurses and patients as they run clinic hours, creating an efficient and pleasant experience for all involved. Show less