Alyaa Abdallah

Experience

• 

  EGYPTAIR

  Jun 2019 - Jul 2019

  Public Relations Intern

  - Checking in passengers into the lounge according to the lounge access policy.- Keep all passengers in the lounge updated regarding their flight information and provide them an exceptional level of customer service.- Guiding the passengers at the airport lounge.- Helping the children who travel alone, making all the procedures instead of them.- Helping the old people who want wheelchairs or the cases who need a medical report to have a specialseat on the plane.

• 

  On time company

  Jan 2020 - May 2020

  Data entry

  - Client Contact- Entering bank clients data- Entering the client's photos such as (the ID)

• 

  Glassico for securit glass

  Jul 2020 - Mar 2021

  Social Media Specialist

  - Define the audience- Content writing- Edit photos- Set up ads- Moderation

• 

  Banque Misr

  Feb 2021 - Jul 2021

  Customer Service Representative

  - Answering the client inquires when it comes to all credit cards balances inquires, checking on their accounts, Remittance and the bank's products- Responsible for handling the received complaints, my job was to receive any complaint and handle all received escalations and make the required arrangement with the bank branches to resolve the client issue- Activate cards like (credit card and payroll card)- Ensure that the client is satisfied