Karen Dryden

Experience

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  Hanna Andersson

  Jul 2001 - Aug 2015

  Store Manager

  • Trained and maintained a staff to provide the highest team success in both customer service and loss prevention• Was responsible for scheduling while maintaining payroll budgeting, merchandising, shipping/receiving and meeting/exceeding company goals• Worked with Microsoft Dynamics CRM and Excel Spreadsheets for day-to-day operations as well as weekly reporting to leadership

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  Woodinville Pediatric Dentistry

  Aug 2015 - Aug 2019

  Office Manager

  • Managed front office operations at a private pediatric dental office using Dentrix, a Dental practice CRM software• Insurance verification and claims submissions, accounts receivable and patient billing• Worked extensively with various types of insurance providers and policies to ensure timely payment• Critical data entry of patient details, file maintenance, and following up with patients for the best possible outcomes• Reported weekly to leadership

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  Stellar Kids Dentistry

  Aug 2019 - Jan 2021

  Office Manager

  • Managed the largest of a four-office dental organization using Dentrix – Enterprise (a large-scale CRM tailored to dental offices• Verified dental benefits to ensure the capture of all eligibility details to obtain maximum reimbursement from insurance providers• Presentated treatment plans to patients and patient representatives • Follow-up with the patients, payments, and providers• Reported weekly to leadership

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  Inviso

  Jan 2021 - Sept 2021

  Program Manager

  • Managed Services team with Microsoft Global End-Customer Investment Funding (ECIF) • Processed ECIF requests, ensuring the completeness, accuracy and compliance of requests and assisting the account teams with the process• Managed cases and reporting on case workflow• Ensured conformity with Microsoft Finance, Controls & Compliance, and program leaders

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  Launch Consulting Group

  Jun 2021 - now

  Project Manager | Microsoft Contract

  • Manage a key sales enablement platform to ensure consistent functionality for Microsoft sellers worldwide• Fully understands existing and new functionality in order to be able to explain benefits, value drivers, and impacts• Customizes the platform to develop role specific experiences to the program goals and strategies• Intakes, manages, and troubleshoots any issues submitted by users• Works with worldwide teams to enable the utilization of sales enablement platforms • Work closely with other teams to drive program success Show less