Jody James

Experience

• 

  First Security Bank

  Feb 1996 - Jul 2000

  Lending Assistant

  Member of the original team, which launched centralization of the Small Business Center to Boise, Idaho; Researched accounts to create customer profiles in processing for Small Business Loans; Interacted with customers to manage account activity.

• 

  Hewlett Packard Enterprise

  Oct 2000 - May 2017

  Managed $25-75M AMS regional budget. Analyzed actual expenses to budget to isolate areas requiring additional focus i.e. Call Center, Labor, Material.• Authored professional correspondence to partners and management detailing areas of concern and recommendations for improvement.• Analyzed operational driver data to develop a solid baseline driving accuracy in budgeting and forecasting. • Created automated excel tool, reducing analysis time by 20%.• Created budget analysis to promote visibility of financial drivers, created more detailed and accurate budgeting system and saw continued improvement in the overall bottom line. • Successfully incorporated international companies into monthly billing procedures without any interruptions through facilitation of a 30 day training on standard billing practices.• Detailed analysis led to increased accuracy in monthly forecasting. • Leveraged database knowledge to expedite the restatement process by 40%.• Significantly improved working trust and reliability by initiating conversations with internal customers to address concerns and receive feedback. Show less Provided daily support to executives and their staff members. Support ranged from e-mail and calendar management, meeting ownership, organization and facilitation of presentations, spreadsheet preparation, as well as, Plan Of Record and Focal Point Review collaboration and facilitation.• Analyzed Voice of the Workforce results and owned action plans driving an increase in overall employee satisfaction resulting in a 3% year-over-year increase.• Expert on internal communications, provided training on internal branding guidelines.• Created expert level Power Point presentations adhering to all company branding requirements.• Developed and facilitated quarterly training on new policies and procedures for groups of 20-30 managers and 300+ employees. Show less

  • Services Segment Manager

    May 2007 - May 2017

  • Administrative Assistant

    Oct 2000 - May 2007
• 

  Modis

  Dec 2017 - Jul 2018

  Program Manager
• 

  HP

  Jul 2018 - now

  PSDM - Partner Service Delivery Manager