Victor Hugo Acevedo

Experience

• 

  East Carolina University

  Aug 2010 - Dec 2010

  Lab Monitor, Teachers Assistant

  Maintaining the Cisco Laboratory in East Carolina University Assistant in teaching and explaining networking topics to students.Teach subnetting and VLSM.Demonstrate various complex configurations on Cisco devices.Troubleshoot student's configuration on switches and routers.Download and install IOS images for Cisco routers and switches.Use TFTP to install configurations and IOS images onto Cisco routers and switches. Maintain the Cisco devices up to date and useable for students to use. Cisco Password Recovery Procedure to recover lost passwords. Show less

• 

  Cisco Systems

  Jun 2011 - Jun 2012

  Assist customers with different routing protocols:• EIGRP • OSPF • BGP Troubleshoot misconfiguration of routing protocols and routing loops in customer's networks via WebEx sessions. File bugs on Cisco code found on customer's networks.Provide the appropriate documentation for specific technologies and requirements to customers. Assist customers with basic and complex configurations on Nexus 7K's, Nexus 5K's , 6500 and 4500 switches; As well as all types of routers. Show less Customer Advocacy Lab Operations (CALO) maintains Customer Advocacy labs and numerous remote labs panning the US and across the world. The primary responsibility of a CALO coop is to support the Technical Assistance Center (TAC) organizations by recreating segments of a customer network in a lab environment. Because engineers within these organizations are addressing network issues that directly impact Cisco's customers, timely resolution of creates is paramount. Common tasks performed include but not limited to:Set up customer recreates for engineers to troubleshoot and debug.Provide layer 1 and layer 2 connectivity between devices.Install IOS/CATOS/ and IOS XR images onto devices.Set boot statements on devices with appropriate images.Use TFTP to install and load images onto devices.Cable devices using copper, fiber, ATM, ISDN, connections.Provide fastethernet, gigabitetherthnet and tengigabit connections between devices.Cabling devices using Cisco's patch system.Run T1 connections between routers.Install line cards, supervisor engines on 6500 chassis, 4500 chassis and Nexus 7K devices.Configure T1 WICs,VWICs,VWIC2 cards on routers.Provide password recovery procedure. Show less

  • Intern - TAC Routing Protocols Team

    Jan 2012 - Jun 2012

  • Lab Intern - Customer Advocacy Lab Operations

    Jun 2011 - Apr 2012
• 

  East Carolina University

  Aug 2012 - Jun 2013

  Lead Lab Monitor

  Create case studies for the CCNP level classes. Manage the CCNP labs. Manage the Cisco lab at ECU's campus. Teach and assist students with basic and advanced networking concepts.Grade students labs and give them guidance. Assist in maintaining the NETLAB system at ECU.

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  Cisco Systems

  Dec 2012 - Jun 2013

  2nd Rotation Lab Intern - Customer Advocacy Lab Operations

  Provide assistance to TAC engineers through recreatesSet up customer recreates for engineers to troubleshoot and debug.Provide layer 1 and layer 2 connectivity between devices.Install IOS/CATOS/ and IOS XR images onto devices.

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  Cisco

  Aug 2013 - now

  The Cisco High-Touch Technical Support Service is a premium service. It gives customers priority access to a designated team of Cisco support engineers, 24 hours a day, seven days a week. This team is exceptionally skilled at responding to the critical business needs of high-profile organizations and is available only through Cisco.Support includes working with: - All Routing Protocols- MPLS- Multicast- ISR G1's, G2's, G3's and ISR4k's- Nexus 3k, 5k, 6k, 7k, 9k- IOS-XR Routing Platforms Show less The Cisco Technical Assistance Center (TAC) provides around-the-clock, award-winning technical support services, online and over the phone to all customers, partners, resellers, and distributors who hold valid Cisco service contracts.Part of the Routing Protocols TAC team in which we support all layer 3 technologies on Cisco devices for Enterprise and Service Provider customers worldwide. Including OSPF, MPLS, MPLS-TE, L2VPN, L3VPN, BGP, EIGRP, and Multicast. Supported all router platforms including Catalyst 6500/7600 and Nexus 9k/7k/5k series. Show less

  • Technical Leader - Solution Validation Services

    Oct 2022 - now

  • SVS Network Consulting Engineer

    May 2019 - Oct 2022

  • High Touch Technical Support (HTTS) Engineer

    Jun 2017 - May 2019

  • TAC Customer Support Engineer - Routing Protocols Team Lead

    Aug 2013 - Jun 2017