Matthias Hennig

Experience

• 

  Fujitsu

  Jun 2011 - Sept 2023

  Leading a team with 20 highly motivated and skilled people from Germany, Poland, Portugal and Switzerland in order to provide a range of services to our customers and internal stakeholders.As a team manager I am devoted and thankful to work together with people, to help them to develop the required skills, to put their needs first and to support them so that they can perform in their best possible way.Innovation and continual improvement are at our heart and in this context, we focus on four key areas:• Product and Service Ownership: The provision of a company-wide contract management solution in DACH region that supports the whole contract lifecycle in an integrated and digitalized way• CSM Centralized Accounts: Shared service center for the support of more than 6.000 of our customers in the area of service delivery management• Contract Processing and Service Order Management: Shared service center for contract and service order management to facilitate a centralized order entry for customer contracts. Processing of contracts and contract data, creation of master data and initiation of internal service orders• Digitalization and automatization of business and supporting processes by help of Microsoft Power PlatformOther highlights and projects• Rollout of a company-wide contract management solution and the integration to Salesforce, DocuSign® and electronic archiving• Making use of DocuSign® for the electronic signature of sales contracts• Harmonization of two SAP ERP systems to a single system Weniger anzeigen

  • Head of CSM Center of Excellence

    Jun 2023 - Sept 2023

  • Head of Service Order Management DACH

    Jan 2018 - Sept 2023

  • Senior Service Manager

    Apr 2017 - Jan 2019

  • Service Manager

    Jul 2013 - Jan 2017

  • IT Consulting Process Management

    Jun 2011 - Jun 2013
• 

  STACKIT

  Jan 2023 - now

  Teamleiter Cloud Service & Support Products - ITSM & Atlassian Tools