Pravin Hariharan

Experience

• 

  Cognizant

  Jan 2011 - Nov 2019

  • Tools used – Jira, Confluence, MS Office, Service Central.• Acted as a servant leader, facilitating scrum events, removing impediments, and promoting transparency. Facilitated stakeholder interactions and coached teams on Agile practices and techniques.• Conducted Scrum training workshops, fostered cross-team coordination, and supported Agile practices adoption. Developed a transformation roadmap for both customers and service providers, emphasizing sustainability and talent development. Show less

  • Scrum Master, Agile Coach and Transformation Lead

    Jun 2015 - Nov 2019

  • Test Consultant

    Jan 2011 - May 2015
• 

  Capgemini

  Nov 2019 - Sept 2022

  IT Service Delivery & Engagement Manager

  • Responsible for managing IT services for Java, DotNet, and SharePoint-based applications within the digital and corporate support portfolio, managing daily development activities, managing quarterly Statements of Work, ensuring communication, and maintaining capacity planning within budgetary constraints.• Mentored project managers, business analysts, developers, and architects to ensure service delivery and performance excellence, monitored team performance in Time & Materials engagements, and facilitated stakeholder communication for updates, issued resolution, and customer presentations.• Responsible for representing the customer portfolio in discussions with business entities and technology platform heads, participating in feasibility studies for large implementations, conducting weekly status meetings, and providing updates.• Led initiatives like CI/CD pipeline implementation, cloud migration, and reporting accuracy. Drove continuous improvement through automation, introduced mentorship programs, and supported team members' learning and development, including relevant courses and certifications.• Coached team members on prioritization and conflict resolution techniques, promoted engagement and equal participation in initiatives, and utilizing tools like Jira, Confluence, GitHub, MS Office, Silva, and Service Central for project management. Show less

• 

  Capgemini

  Nov 2022 - now

  - Own a Strategic Portfolio consisting of 5 Hives across Sales, Product, Data, Ops.- Responsible for managing transactions end to end and revenue realization.- Follow a customer-centric approach upholding their interests, intentions and ensure intimacy through in-person and virtual catch ups.- Proactive sales strategy relying on ready to consume portfolio of offers, customization options, capability presentations and sales pitches.- Nurturing leads, conversion to new business opportunities (NBOs). Show less • Responsible for managing daily activities related to API and Microservices-based architectures, ensuring alignment with customer end-state architecture, and driving the vision and strategy for enterprise automation, focusing on increasing adoption and expansion within the organization.• Over 30 FTEs are managed in various program phases, with roles defined, performance objectives set, and coaching provided. Collaborating with internal business units, technology teams, and vendors to identify automation opportunities and address process pain points.• Creating and managing a sustainable RPA Program roadmap, prioritizing use cases, managing opportunity pipelines, monitoring progress, mitigating risks, reviewing business requirements, and preparing project documentation.• Planning and reviewing annual budgets for the IT Service Delivery team, presenting program highlights and budgetary information to the Executive Leadership Team, providing consultation on application and system solutions, and facilitating collaborative partnerships between IT and client business units.• Managing direct and cross-vendor teams, introducing/implementing buddy associate/all-rounder programs, conducting ABC Reviews, leading Kaizen initiatives, and providing support for Asia-wide business unit users.• Utilizing various tools such as Jira, Confluence, Planview, MS Power Apps, MS Office, and ServiceNow for project management, documentation, and communication purposes. Show less

  • Account & Client Relationship Manager

    Jun 2024 - now

  • IT Program Manager – API, Microservices & RPA

    Nov 2022 - Jun 2024