Natalie Luther

Experience

• 

  Virginia Department for Developmental Disabilities

  Jun 2001 - Dec 2001

  Student Aid

  Responsible for all office administrative actions as the front desk student aid; answering and directing incoming calls, retrieved and distributed mail from main campus Provided assistance in preparing for various conferences, printed and prepared conference packets for distributionProvided excellent customer service to all visitors Copied and filed documentsOther related duties, as necessary

• 

  US Army

  Jan 2002 - Jan 2017

  Operations supervisor for the Military Intelligence Warrant Officer Training Branch, managed personnel files, ensured equipment and building were maintained for safe operationSenior Instructor at United States Army Intelligence Center for Excellence (USAICoE); experienced in developing and instructing a variety of course subjects including Equal Opportunity, Sexual Harassment/Assault, Physical Training, and Master Resilience TrainerTrained over 200 Warrant Officer 1 trainees on proper execution of physical readiness training (PRT) as part of their Common Core requirementsResponsible for over $1 million of equipment and facilities; ensured minimal work time lost as a result of inoperative equipment and buildingManaged the Level I Physical Readiness Training, reducing the profile numbers by 66%Instructed on loan for the Military Intelligence Captains Career Course, training 21 branch transfer captains in SIGINTHelped develop hands on training for the Warrant Officer Basic Course, improving efficiency for 50 warrant officers in mentorship expected from them by their subordinates Show less Provided administrative support, leadership, and mentorship of 132 Soldiers, 1 Department of the Army civilian, and three civilian contractors for the Information Collection Planners Course (ICPC), influencing a 100% graduation rate for the courseAs a Senior Instructor, developed and instructed the signals intelligence (SIGINT) portion of ICPC; in accordance with Training and Doctrine Command (TRADOC) and 111th Military Intelligence Brigade policiesDeveloped “Train the trainer” materials for Soldiers to take back to their units to educate their commanders on what information collection is and how to properly leverage various collection assetsTrained over 100 Soldiers and one Marine on what SIGINT is, how to properly leverage SIGINT assets across all spectrums, and advise the commander on SIGINT capabilities, limiting wasteful missionsReenlisted 10 Soldiers to continue the Army mission, exceeding battalion and brigade goalsResponsible for almost $500,000 worth of computers (JWICS, SIPR, and NIPR) and 86 barracks rooms and furnitureCompleted 134 hours of training to earn USAICoE Senior Instructor level, setting a new standard for completing instructor trainingTackled increasingly harder physical training activities, including the Bisbee 1000 step stair climbPlanned and executed hands on counter improvised explosive device (IED) training for 32 Airmen as part of the Battlefield Weather Course, preparing them to deploy worldwide supporting their attached Army units Show less Responsible for all accounts, facility accesses, and pre-course administrative requirements were completed prior to the start of all courses, ensuring that over 200 students had all needed accesses to participate in courses on day 1 Led the installation pregnant-postpartum physical training (PPPT) for eight months, returning eight Soldiers to regular unit physical training Trained 32 Soldiers over 200 hours of 80% hands on training as a small group leader on proper incorporation of SIGINT and Intelligence Oversight into collection planning Show less Managed over 200 theater collection requirements in a forward deployed environment (Afghanistan), including validation, changes, and final collection assessments for over 50 theater SIGINT assets collecting 1200 hours over 300 sorties a monthDeveloped daily KMZ files of organic intelligence, synchronization, and reconnaissance (ISR) assets, giving regional command leadership a visualization of the varied layered ISR assetsTrained ISR imagery analysts in SIGINT collection processes, increasing cross cueing between imagery and SIGINT Trained 20 civilian collection managers on SIGINT collection tasking tactics, techniques, and procedures (TTPs), increasing clarity in collection requestsCreated and implemented a SIGINT TTP and standard operating procedures (SOP) guides for incoming III Corps SIGINT collection managers, ensuring no mission loss due to changeover Cross trained in current operations position, provided 11 briefings on current and near term ISR operations to the Combined Joint Operations Center director and across the theater operations enterprise Show less Responsible for the management and status of all 155 battalion personnel deployed or on temporary duty to overseas locations in support of combat and strategic operationsProvided weekly updates to battalion leadership and higher echelon counterparts on the status of all current and pending Department of the Army and National Security Agency deploymentsTemporarily filled in as S3 Operations Non-commissioned Officer in Charge while supervisor was out of officeAssisted with Digital Training Maintenance System and Defense Travel System tasks as necessaryOrganized and led physical training for nine Soldiers on short and long term medical limitations; six were able to return to unit physical training with improved physical fitness scoresServed as special emphasis physical training instructor for three Soldiers, resulting in one successfully passing the Army Physical Fitness Test Show less Processed over 10,000 cuts of collected signals intelligence Authored 83 product reports disseminated across the Intelligence Community; 10 reports briefed to policy makersMaintained tracking on over 4,000 targets, resulted in over 139 intelligence reportsUtilized Google Earth to produce geographic visualization of target activityDeveloped mission standard operating procedures to assist in training 22 incoming service, civilian, and contractor personnel to pass their job qualification skills Completed professional development Basic Non Commissioned Officer Course (BNCOC) at Fort Huachuca, AZ Show less

  • WOTB NCOIC

    Jul 2015 - Jan 2017

  • ICPC NCOIC

    May 2014 - Jul 2015

  • Writer/Instructor

    Jul 2013 - May 2014

  • Theater SIGINT Collection Manager (Forward)

    May 2012 - Jul 2013

  • Signals Intelligence Section Operations Supervisor

    Sept 2011 - May 2012

  • Deployment Operations Manager

    Jul 2010 - Aug 2011

  • Signals Intelligence Analyst

    Feb 2008 - Jul 2010

  • SIGINT Collection Manager

    Feb 2006 - Jan 2008

  • Signal Intelligence Analyst

    Oct 2005 - Feb 2006

  • Theater SIGINT Collection Manager

    Oct 2004 - Sept 2005

  • SIGINT Mission Manager

    Sept 2002 - Sept 2004

  • Electronic Warfare/Signals Intelligence Analyst Trainee

    Apr 2002 - Sept 2002

  • Army Trainee

    Jan 2002 - Apr 2002
• 

  H&R Block

  Nov 2017 - Apr 2019

  Senior Tax Specialist

  Prepared over 200 simple to complex individual and small business tax returns for clients utilizing Blockworks softwareAdvised clients on upcoming changes to tax laws and how these changes will affect their taxes for the current and future yearsTrained, advised, and mentored new tax professionals in developing skills needed for completing increasingly complex returnsDemonstrated familiarity with a variety of specific tax situations from personal businesses to education creditsRecognized as a Top 10 performer in the first month in a seven state regionProvided excellent customer service in person and on the phone Show less

• 

  University of Colorado Colorado Springs

  Sept 2019 - May 2020

  VA Benefits Processor

  Disseminating relevant benefit information to our student veteran population - accurately.Utilize software (internal shared drive, university information systems, OnBase client, and VA Once) to gather/research student information and process veteran education benefitsUtilize Microsoft productivity suite (Word, Excel, Access) to perform various tasksAudit (usually 2-3 times each quarter) veteran education benefits to ensure compliance with VA regulationsGeneral customer service (helping customers, answer questions, answer front desk phone, etc.)Be familiarized with the certification process to relay that information to studentsStay up to date with VA benefit information to ensure you are providing accurate informationPerform new student intake process for 1st-time benefit usersCopy, scan, and file documentsOther related duties, as necessary Show less

• 

  The Exchange

  Oct 2021 - Jan 2022

  Ecommerce Associate (Seasonal)

  Selected 963 items off store shelves and stockroom to fill customer online ordersProcessed and packed 2,762 orders for shipping with the US Postal Service (USPS) and FedEx Home, Ground, and ExpressCollected, processed, and staged 46 online orders for pick up in store/curbside for customersAssisted in training three new associates in using the BOPIS and Store systems Provided superior customer support in assisting customers in locating items throughout the storeAssisted with stocking shelves as neededIdentified eight incorrect item counts in ASAP system, ensuring accurate on hand counts Inventoried 19,591 items during the annual Exchange inventory across the Main Post Exchange at Clear Creek, Military Clothing and Sales, and four Exchange Shoppets Contributed to the Clear Creek Exchange Main Store maintaining its top rating for Ecommerce processing against all stores worldwide Show less

• 

  Orangetheory Fitness

  Jan 2022 - Apr 2023

  Sales Associate

  Operated the front desk, greeting current and prospective members when they arrive, answering incoming calls in a professional mannerCreated a comprehensive introductory experience and follow up with all prospective membersLeveraged Mind Body Online (MBO) to provide updates on member needs, address any member concerns, and to notify other staff and coaches of changes to members’ statusMaintained accurate records for leads generated from web, mobile application, events, and referrals as well as managed introductory workout bookings using Orangebook Made over 5,000 lead sales contacts via calls, texts, and emails, booking over 50 introductory workoutsProcessed over 64 membership sales from prospective new members, maintaining an average closing rate at or above the expected closing rateSold over 47 heart rate monitors either paid in full or with payment plans options for membersProvided technical assistance as needed with heart rate monitor and OT Beat technologyProvided assistance to coaches with studio operations before, during, and after workoutsMaintain cleanliness of studio and lobby Provided superior customer service to all members and guestsTraveled on occasion to provide sales associate assistance to other studios within franchise Show less

• 

  StretchLab

  Feb 2023 - now

  Performed 39x 25 minute stretches and 31x 50 minute stretches with studio membersDeveloped 18 individually customized for studio members, focusing on their goals ranging from ability to move to athletic performancePerformed 127x 15 minute demo stretches across 19 pop up and 6 in studio preview eventsConducted a full inventory of all equipment throughout the start up processAssisted with launching and initial growth of the Temple-Belton StretchLab studio Assisted with reaching out to prospective members, calling 20 prospective members and booking booking eight demo stretchesCoordinating a pop up event at First Friday with Firebase Brewing in downtown Temple Show less

  • Flexologist - Personal Trainer

    Aug 2023 - now

  • Flexiologist - Personal Trainer

    Feb 2023 - Jul 2023