Mauro Chaves

Experience

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  Siemens Enterprise Communications

  Jun 1995 - Dec 2000

  Pre Sales Engineer

  Project Management and Coordination involving PBX, Call Center's Large Scale, Videoconference equipments and data network equipments (LAN / WAN). Focus on optimization and costs control of implementation activities, aiming to increase the company's revenue;• Participation in the Start up of the company BCP in Brazil (current CLARO), performing project management in the implementation of data communication network (LAN / WAN) at all sites of BCP in Brazil;• Technical Projects and Commercial Proposals for Contact Center solutions (multi-sites), PBX (Enterprise Networks), Video Conferencing Systems, Billing, IVR's. Show less

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  CPM SA

  Jan 2001 - Sept 2006

  Pre Sales Engineer - Unified Communications

  • Creation of solutions for IP telephony and contact centers, involving needs assessment, solution design, proposal and presentation of the solution, including infrastructure, hardware (PBX, ACD, IVR, CTI servers, systems recording, network), integration with legacy systems and applications.• Strong interaction with manufacturers AVAYA and Cisco, for setting and aligning technical projects regarding sales prices and margins.

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  Telsinc

  Sept 2006 - Mar 2010

  Unified Communications Product Manager

  •Analysis of technology and market trends to define partnerships that make up the company's product portfolio.•Responsible for updating and training technical and commercial teams, as well as clients' events .•Expertise in many big IP telephony projects, resulting in sales of more than 30,000 IP phones over 4 years

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  IBM

  Mar 2010 - Mar 2011

  Services Sales Leader

  Working in sales at IBM, I was responsible for the customer service which includes building the customer-company relationship, took part in technical design solutions for infrastructure from various manufacturers (Cisco, Siemens, AVAYA) and all business strategy for pricing and margins, aiming at profitability for the company and ultimate customer satisfaction.

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  Sonda Telsinc

  Mar 2011 - Feb 2014

  Pre Sales Manager

  Worked for renowned IT companies such as Siemens, CPM, Telsinc, IBM, SondaIT.Responsible for support to the Sales Team to expand business through competitive analysis, creating strategies, solutions, tools and technologies. Strong knowledge in infrastructure networks with emphasis on the Unified Communications and Video involving large projects.Leader of a 20 engineers team, projects involving communication infrastructure for Networking solutions, Unified Communications and Security. EDUCATION• MBA with emphasis in Business Management IT (FGV) - 2008• Electronic Engineering from Escola de Engenharia Mauá – 1993• Mechanical Technician at colégio Liceu de Artes e Ofícios - 1987 Show less

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  Westcon

  Feb 2014 - Dec 2015

  Product Manager

  Responsible for strategic planning with Vendors to promote the brand, attract new resellers and generate revenue.Responsible for applying the EDGE Framework Program to recruit and develop a new partner. Synnex develop the EDGE methodology (Engage, Develop, Grow and Extend) to go through the profile and the target market identification, training and integration of partners, demand creation and reporting. The EDGE platform is designed to take a reseller from the first contact with a supplier's solution to the development and excellence to deliver the network new opportunity for our suppliers. Show less

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  Westcon-Comstor

  Dec 2016 - Nov 2018

  Product Manager Coordinator

  As leader of an area with 04 product managers, I was responsible for planning together with my team the development of our resellers, attracting new ones and defining business strategies with our vendors to increase revenue and strengthen our brands.

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  TDSYNNEX

  Dec 2018 - now

  BU Manager

  Responsible for defining, together with the Vendor, a market approach strategy and capture/development of resellers.My main goal is to develop consumer-based as a service solutions. For this, it is part of my activities, organizing webinars, training resellers and working with the end customer to demonstrate the financial and technological benefits of as a service solutions.