Massimo D'Alessandro

Experience

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  Maersk Line

  Apr 1992 - Jun 2013

  - Business Performance and Development Manager, General Manager, Maersk Line Mediterranean Region, Genoa (since October ’09): Business auditor for 22 country agencies in the Mediterranean Regional and consultant of respective CEOs and Functional Managers. Entry point for Copenhagen Hheadquarters about any commercial, financial and operational issue in the Mediterranean area.As Business Development Manager, I helped Med Clusters and Countries to: * Build strong products where attractive business opportunities are* Optimize both main strings set-up and feeder network in the Med * Launch and support string profitability drives in specific trades* Sell the full value of our products to our customersIn year 2011 assisted the presentation to A.P.Moller Board of the project that led to the foundation of Seago Line, supporting then from Med perspective the implementation of the new Intra-Regional line in terms of products, commercial and organizational set-up.In the Business Performance Management area, I focsed on: * Improving our Region performance under dedicated strategic initiatives * Keeping our Customer Satisfaction and the ralated NPS score at high level Show less - Online Project and Inside Sales Manager, Maersk Italia spa, Genoa (2008 - 2009): Management of Inside sales and Online sales channel development in Italy. 7 FTE reporting.Achieved 165% volume performance on targets set for the sales channel, improving at the same time Customer Satisfaction Survey score and achieving the highest Employee Engagement Survey score among all Maersk Italia teams.- Customer Service, Senior General Manager , Maersk Italia, Genoa (2005- 2007)Responsible for processes and staff of Customer Service Export, Customer service Import, Service Delivery, Capacity and Claim depts. 125 FTE reporting. Reorganized process and redesigned organization to improve performance, workflow handling, improving service provided to customers, reducing mistakes and coping with substantially higher volumes with same staff. Prepared the organization to cope with GCSS (Global Customer Service System) and successfully implemented system in Italy minimizing impact.Preparation, coordination and management of Maersk/P&O Nedlloyd merge in Italy. Show less - North/South Cluster (South America/Africa/Oceania Lines), General Manager, EME area, Genoa (Oct ’07 – May’08) Job responsibility: responsible for South America, Africa, Oceania export/import in EME Line Management team. 6 FTE reporting.Deliverables: achieved good performances in contribution, revenue and volumes versus 2007 budget for all Lines under responsibility, with excellent results especially for export to Oceania and Africa and import from South America.- North America Line, General Manager, EME area, Genoa (Jul’01-Mar’05) Job responsibility: responsible for North America area export/import in EME Line Management team. 4 FTE reporting.Deliverables: achieved outstanding goo performances in contribution, revenue and volumes according versus budget.- Med/North America Line, Manager, Line Management, Copenhagen (Dec’99-Jun’01) Job responsibility: responsible for West Mediterranean countries in MECL Line Management team. Deliverables: contributed to Sealand integration for MECL Line and achieved very good performance for the Countries under direct responsibility according to 2000 and 2001 results versus budget.- Italy/America Pricing desk, Assistant Manager, Maersk Italia, Genoa (Aug’95-Nov’99) Job responsibility: responsible for daily pricing for all export and import lines from Italy to North/Center/South America and assisting Pricing Manager in contracts negotiation and strategy set-up.Deliverables: achieved good performances vs personal targets and developed excellent valuable experience for the future positions covered.- Europe/Middle East Line, Assistant, Line Management, Copenhagen (Aug’94-Jul’95) Job responsibility: marketing for the Line and pricing responsibility for minor Mediterranean countries in Europe/Asia Line Management team. Deliverables: achieved good performances vs personal targets and developed excellent valuable experience for the future positions covered. Show less - RKCS implementation project, Assistant, Maersk Italia, Genoa (Feb’94-Jul’94) Job responsibility: assisting project manager in system development, trainings and implementation process of RKCS in Italy.Deliverables: achieved complete implementation for Italy, best RKCS country user in Europe for years.- Customer Service, Assistant, Maersk Italia, Genoa (Apr’92-Jan’94) Job responsibility: booking acceptance for North America, Africa and Europe.Deliverables: efficiently accepted 50% of agency's bookings at that time. For the ability to deal with EDP system was nominated assistant to RKCS implementer in Italy Show less

  • Business Performance and Development Manager

    Oct 2009 - Jun 2013

  • Commercial Manager

    Apr 2005 - Sept 2009

  • Line Manager

    Aug 1994 - Mar 2005

  • Shipping Agency Assistant

    Apr 1992 - Jul 1994
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  TRGe - Terminal Rinfuse Genova

  Jul 2013 - May 2016

  Deputy Terminal Manager

  Management of bulk terminal business. Successful completion of specific operational projects, introduction of process measurements, finance control procedures and sales & marketing tools.

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  ENERGY COAL SPA

  Nov 2014 - Apr 2015

  Commodity Trader

  Management of Marine and Rock Salt trading, sales and logistics.

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  CDI Manager Srl

  May 2016 - Nov 2019

  Area Manager

  Responsible for CDI Manager, a company of Federmanager, offering Temporary Management and Executive Search for top and middle management positions in Liguria and Low Pedemont areas.

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  BLISS Srl

  Jan 2018 - Nov 2019

  CEO & Co-founder

  The company BLISS Srl is a start-up that aims at operating as intermediary in real estate restructuring market, through an innovative application, connected to a web site for automated and assisted online management of reverse auctions, for assignment of property renovations works.The EDP product "RistrutturOnline", heart of the initiative, is an innovative software that allows property owners private citizens to launch online auctions and receive the best quotes from qualified restructuring companies, carefully checked at the time of registration to the site. The software is subject of industrial property registration.This initiative will offer a service that doesn't exist yet, in an area which is almost unexplored so far, allowing customers to get the best quote from qualified companies and the construction companies to optimize their bidding process to secure the renovation works.The dynamics of online auctions meet two main needs identified in the real estate restructuring market:1. It guarantees customers (private citizens who have to renovate a property) to find reliable companies, while saving time and resources to apply for and manage offers in order to get the best price2. It supports the construction companies in finding job opportunities Show less

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  ALTA BROKER S.R.L.

  Nov 2019 - Nov 2020

  Insurance Broker - Senior Account Partner
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  ALLEANZA ASSICURAZIONI

  Nov 2020 - Apr 2022

  Account Executive
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  Hapag-Lloyd AG

  Apr 2022 - now

  Quality Service Centre Genoa - Business Administration South Europe Region - Reefer Manager

  • QSC Genoa - Business Administration

    Jan 2025 - now

  • South Europe Region - Reefer Manager

    Apr 2022 - Dec 2024