Rushna Oomrigar

Experience

• 

  University of North Florida

  Jan 2016 - Aug 2016

  Educational Aide

  Mentored hundreds of students with disabilities by assisting them with resolving personal, emotional, physical and academic challenges, which prepared them for success when taking tests. Assisted professors in setting up and proctoring exams and provided status reports to the Office Manager.

• 

  Florida State College at Jacksonville

  May 2017 - Dec 2018

  Planned and executed weekly campus-wide events to acclimate and engage students to college life. Managed the budget for on-campus events and handled purchase requests for timely approval. Obtained student input for developing and executing future events. Provided critical information to students for class schedules and drop/add options. Updated SharePoint sites for faculty and oversaw order placements, refunds or exchanges for department supplies.

  • Student Program Coordinator

    May 2017 - Dec 2018

  • Student Assistant

    May 2017 - Aug 2017
• 

  Black Knight

  Jun 2020 - Jul 2020

  Summer Internship - Technical Writer

  Updated documentation and release materials with product enhancements for the “Help” function. Resolved issues and provided project status, using VPN, WebEx, Zoom, and Skype for Business.• Completed a migration project for Mortgage Servicing Package (MSP) documentation in Navigator, using Author-it to convert to MadCap Flare.• Honored with the “Commitment Award” for attending recommended seminars and events.

• 

  Black Knight

  May 2021 - Aug 2021

  Summer Internship - Quality Assurance

  Developed and executed formal test cases for identifying and reporting defects that were sent to the mainframe. Collected and analyzed data for software process evaluation and improvements. Documented problems that were resolved by software developers.

• 

  Bank of America

  Apr 2022 - Aug 2022

  Client Service Representative

  Resolved customer inquiries in the Benefits Solution Center. Navigated through multiple applications and systems to clearly articulate relevant information to clients using the Retirement and Benefits Contact Center (RBCC) platform. Identified and escalated risks and sought opportunities to improve client experience. Ensured client privacy by authenticating all calls to protect confidential information. Prioritized tasks to execute in a fast-paced environment call center environment, averaging 40 calls per workday. Show less

• 

  UNF Spinnaker

  May 2024 - Jul 2024

  Digital Video Production Internship - Anchor Intern

  • Produced weekly newscasts covering world news using the Associated Press and UNF events.• Wrote and formatted scripts using Rundown Creator Software and integrated with a teleprompter for on-air talent.• Trained in thorough fact-checking to ensure accuracy in news content.• Created dynamic, engaging visual content using Canva.• Edited video packages using Adobe Premiere Pro. •Explored platforms to achieve the ultimate goal of working in the communication industry after graduation.•Director/ Producer/Anchor/Broadcaster/Teleprompter/Audio/CGI — Nest News, NN Updates! Show less

• 

  Publix Super Markets

  Aug 2024 - now

  Deli Clerk

  • Food preparation: Preparing deli items such as sandwiches, wraps, and salads.• Provide premier customer service in a fast-paced environment, meeting tight deadlines. • Meticulous attention to detail to ensure accurate product preparation, labeling, and pricing.• Assist team members in fulfilling customer orders.