Rachel Conrad

Experience

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  Red Robin

  May 2007 - Sept 2007

  Hostess

  ❖ Warmly greeted guests with a genuine smile before escorting them to their assigned dining area or providing an accurate wait time if necessary.❖ Seamlessly executed to-go orders through a thorough knowledge of the menu and ensured all orders were made and packaged correctly in a timely manner.❖ Ensured speedy service through setting and clearing tables, delivering food and beverages, and assisting with other unique guest requests.

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  Olsen Agricultural Company

  Jun 2008 - Sept 2008

  Combine Operator

  ❖ Created camaraderie with team member by developing an upbeat and fun work environment.❖ Guaranteed a timely harvest through the careful monitoring and preemptive servicing of equipment.❖ Safely operated farm machinery by ensuring all safety requirements were met and followed.

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  Jordan Schnitzer Museum of Art

  Jun 2010 - Sept 2011

  Summer Art Camp Assistant

  ❖ Served as a leader, mentor, and friend to children for the summer and ensured they had a great experience resulting in a strong student return rate the following year.❖ Presented unique and educational art projects to ensure an amazing summer camp experience for each student. ❖ Managed and maintained accurate student records.

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  Serves You Right Catering

  Sept 2011 - Sept 2012

  Event Coordinator

  ❖ Fostered strong relationships with numerous existing vendors as well as implemented new relationships to provide the most professional, capable, and cost-efficient options for clients.❖ Seamlessly planned and executed specially tailored corporate and social events for each client’s personal taste and budget including food and beverage, outside rentals, staffing and other special requests.❖ Organized service team schedules, evaluated individual performance, and tracked event data to increase team efficiency, morale, and development. কম দেখুন

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  Napa County Historical Society

  Feb 2012 - Aug 2012

  Archival Intern

  ❖ Executed the digitization of the photograph archives to provide the community with easily searchable and accessible historical photos. ❖ Maximized the effectiveness of exhibitions and events through detailed research, careful preparation, and clear communication. ❖ Fielded and quickly resolved guest requests through the thorough investigation and examination all available materials.

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  Ruby

  Oct 2012 - now

  ❖ Provide mentorship, support, and direction to the onboarding team while managing all aspects of the onboarding process to ensure a smooth and efficient customer experience.❖ Hire, train and manage team members, focusing on their continued growth through constructive and open feedback, and encourage an innovative and problem-solving mindset.❖ Collaborate cross-departmentally to design and drive shared KPIs.❖ Analyze onboarding data, including NPS, close-to-activation time, and MRR, to identify opportunities for individual and company growth. কম দেখুন ❖ Utilized strong and clear communication to guarantee that client expectations were not just satisfied but exceeded.❖ Spearheaded the creation of systems and processes to increase efficiency and accuracy throughout my department as well as the entire company.❖ Implemented training strategies and mentorship programs to guide new team members towards success through creative goal setting and thorough planning.❖ Programmed and activated a diverse group of client accounts with an exemplary accuracy rating of 98%, well above the company standard of 85%. কম দেখুন

  • Manager, Client Onboarding

    Nov 2019 - now

  • Client Onboarding Specialist

    May 2014 - Nov 2019

  • Client Service Specialist (Happiness Maker & Problem Solver)

    May 2013 - May 2014

  • Virtual Receptionist

    Oct 2012 - May 2013