Julie Jacob, CMP

Experience

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  Walt Disney World

  Apr 2004 - Jan 2006

  Character Performer

  · Utilized my outgoing personality and communication skills to provide memorable experiences and service recoveries for guests· Maintained the “magic” and the Disney legacy for guests

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  Gaylord Entertainment

  Jan 2005 - Jun 2005

  Hostess (Sunset Sam's - Gaylord Palms Resort and Convention Center)

  · Utilized time and strategic management skills to greet and seat guests in an efficient and timely manner· Employed interpersonal skills to exceed the guests’ expectations and provide service recovery when satisfaction was not met

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  Orange County Convention Center

  Dec 2005 - May 2006

  Exhibitor Services Intern

  · Provided superior customer service to exhibitors while improving interpersonal and business communication skills· Input exhibitor information and orders into the event management software system (Event Business Management Software)

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  Hyatt Hotels

  May 2006 - Feb 2007

  Meeting Concierge

  • Applied my experience and leadership skills to act as a floor manager for several of the high profile off premise events catered by the hotel• Catering/Convention Services Team of the Year, Hyatt Hotels and Resorts, 2007• Received Team of Excellence award for the month of December, 2007 • Received numerous Exceed pins from clients for outstanding service

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  Hyatt

  Feb 2007 - Apr 2009

  Catering/Convention Services Manager

  • Contributed to achieving the highest meeting room rental revenue in the hotel’s division in 2008, as well as some of the highest customer service scores in the entire company• Completed prospecting calls and Professional Selling Skills training which contributed to the achievement of 99.1% of my individual sales quota for 2008• Responsible for effectively planning food and beverage as well as meeting space to ensure a successful event for clients and maximize revenue for the hotel• Respond to leads, generate proposals, execute contracts, utilize marketing plans and negotiation skills to drive business in the corporate market• Toastmasters International, Charter Member, Secretary• Community involvement through FORCE Show less

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  Mangiante Photography

  Jul 2009 - Jun 2010

  Account Manager

  • Accountable for booking and organizing logistics for events, acting as the face of the company to clients and customers• Confirm staffing, equipment and event details to ensure efficiency and accuracy• Demonstrate excellent organizational and multi-tasking skills while simultaneously managing multiple events

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  Westin Hotels & Resorts

  Jun 2010 - May 2011

  Catering/Conference Services Manager

  • Manage, coordinate and execute logistics for corporate and social events while maintaining a high level of customer service and attention to detail• Responsible for accurate forecasting and upselling food and beverage to maximize revenue for the hotel• Provide exceptional service to many high profile and VIP groups including celebrities, politicians and NBA teams • Oversee and lead the property’s Green Team and Service Committee

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  Hyatt Regency

  Aug 2011 - May 2017

  I was promoted to lead a diverse department of event managers and coordinators, which managed 116,000 square feet of meeting space and a budget of $8 million annually. My leadership and contributions resulted in achievement of our annual budget, individual and team sales quotas, as well as exemplary survey scores from our customers. As an Event Sales Manager, I generated over $900k in annual revenue by creating innovative client focused offers, negotiating contracts, and completing prospecting calls. I streamlined the planning process for my customers and acted as a consultant to create the perfect event. My efforts led to a proven track record of 100% satisfaction from clients, as well as being recognized by Hyatt as a “Hy-Achiever” in 2014.

  • Associate Director of Events

    May 2015 - May 2017

  • Event Sales Manager

    Aug 2011 - May 2015
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  Florida Blue

  Jun 2017 - now

  Senior Event Manager

  I lead program strategy, design, development, operations, and evaluation for corporate events that align with and support business objectives. My leadership and event expertise has resulted in the increase in overall satisfaction scores for the nearly 100 events I am accountable for since joining Florida Blue.