Elsie Kirimi

Experience

• 

  Fay Logistics Limited

  Jul 2011 - Oct 2014

  Customer Service Representative

  • Handling all customer queries received by email or phone• Follow up on all shipments handled through Fay Logistics and keeping management and all staffs updated on the same• Preparation of all shipping line letters and KRA letters for dispatch• Issuing of delivery orders to customers• Preparation of weekly reports for all principals• Preparation of invoices• Keeping proper records of all invoices issued• Handling incoming and outing telephone calls and maintain a log• Lodging manifests electronically on K.R.A MMS System• Preparation of house manifest• Receiving payments for invoices and maintaining records of these payments• Preparation and dispatch of arrival advises for each new shipment Show less

• 

  Access Shipping & Logistics Limited

  Nov 2014 - Feb 2024

  Customer Service Representative

  • Sea/air freight management and ensuring that all imports/exports cargo are shipped as arranged.• Dedicated Sales performance against assigned target. • Developing the new clients and retain the existing clients.• Responding to incoming queries and ensures the resolution of service. • Prepare and attend client meetings.• Very well aware of the local market.• Having good know-how of the service providers and customers. • Willing to assist where required and had an excellent rapport with the many constituents served by our office including clients, overseas agents and other professional organizations. Show less

• 

  Upwork

  Apr 2016 - Feb 2024

  Market Research, Analytics, Email Marketing, Web Research Professional
• 

  SGLK Freight Services Limited

  Aug 2020 - now

  Managing Director