Emma Contaoe

Experience

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  C. Pak & Co.

  May 2010 - Aug 2013

  Customer Service Specialist

  - Providing quality service to customer accounts- Consolidating customer account payments- Establishing buyer relationships through Accessory Trade Shows across North America- Creating visual content for seasonal trend releases- Photographing products and photo editing for website display- Demonstrating professional and fashionable company branding

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  Nomads World Hotels

  Aug 2013 - Feb 2015

  Front Desk Associate

  - Connecting and developing communication with culturally diverse travellers- Providing guests with a safe, clean and friendly living space- Engaging guests in travel advice and storytelling- Quickly resolving issues and kindly accommodating to special requests- Proficiently using CHARTS PMS Booking System

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  Match Marketing Group

  Oct 2015 - Jan 2016

  Nespresso Sales Associate

  - Pairing client's needs to a Nespresso machine- Being a product connoisseur and providing honest, expert advice- Showcasing sustainable coffee practices- Promoting iconic brand image through coffee expertise

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  The Travelling Movement

  Nov 2015 - Sept 2016

  Founder

  The Travelling Movement provides a meaningful purpose to travel by improving the quality of life of human beings across the globe through humanitarian travelling opportunities.- Leading and organizing fundraising campaigns via social media and crowdfunding - Developing online campaigns & offline events for international volunteer recruitment- Managing project logistics and operations- Cultivating relationships with local Nepalese organizations- Building an online community through content creation and social media interaction Show less

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  Momentum Worldwide

  Jul 2016 - Jul 2016

  Team Lead

  - Delivering client’s brand messaging through public engagement- Leading a team of ambassadors during experiential marketing activation with Sonnet Insurance during the Osheaga Music Festival

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  Climbing Escapes

  Jul 2016 - now

  Founder & Climbing Instructor

  Empowering beginner climbers to get out of their comfort zones through unique outdoor rock climbing experiences. Pioneer in Climbing & Yoga Women Empowerment retreats in Quebec. Advocate for inclusivity in the outdoors through accessible and approachable climbing experiences.- FQME-certified Monitrice Rocher- Certified member of Aventure Écotourisme Quebec

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  WeWork

  Oct 2016 - Oct 2018

  - Connecting members to foster synergy in the co-working space- Implementing community initiatives designed to develop connections between members- Relationship building with local partners and collaborators- Leading sustainable initiatives that reduce environmental impact- Preparing budgets and expense reports for community projects- Conducting quality-control building walkthroughs to ensure proper operations- Training new associates and creating training manuals for future hires Show less

  • Impact Lead

    Mar 2018 - Oct 2018

  • Community Lead

    Oct 2016 - Oct 2018
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  StemCommerce

  Dec 2019 - Aug 2021

  Project Manager

  My role as a Merchant Success Manager (Project Manager) is to manage Shopify e-Commerce stores while building relationships with merchants in order to help their business thrive. - Managing multiple projects simultaneously while respecting deadlines and budgets- Efficiently communicating tasks to design & development teams- Leading client meetings and maintaining client relationship- Problem-solving for a seamless User Experience- Tracking website performance and sales for optimization Show less

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  Signifly - Digital Innovation Agency

  Nov 2021 - Aug 2024

  Innovation Lead

  Signifly is a digital agency specializing in digital innovation based in Copenhagen, Oslo & Montréal. Our team of consultants, designers, and developers build and launch digital products and experiences for ambitious clients. We specialize in Brand Identity, Web Development, Film Production, UI/UX Design, E-commerce, Apps, Digital Innovation, Online Campaigns and Digital Branding.

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  Solea Creative

  Sept 2024 - now

  Brand & Social Strategist