Ramdev Krishnan

Experience

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  Magnum PVT LTD

  May 1995 - Dec 1996

  Executive Sales Professional

  - Product Sales include stabilizer and IT hardware requirements. - IT Solutions of support and Maintainance - Management solutions Sales

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  ICON Marketing Limited

  Mar 1997 - Aug 1999

  Sr Engineer - Server Support

  Supporting APPLE product,High-end model printer / server and setting up big network. Worked in Setting up network / IBM Server installation . Always shown interested in IT related activities and learning

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  CMS Computers Limited (INDIA)

  Jan 1999 - Jan 2003

  Senior Engineer - Telecom

  Manage Telecom Network to Bank , Banking Application including IT infrastructure, New banking project link setting up branches, ATM machine , Connectivity between branches. Up-time of ATM machine, Setup up call Center and call center platform availability . Automation was always interested me to make effective use of services to customer / Consumers that can bring efficiency in banking system.

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  Sify

  Dec 2003 - Apr 2009

  Global - Network Operation Manager

  - Solution document validation & owning responsibilities of end to end projects implementation & support. - Managed a central team of around 45 technical engineers responsible for Technical & Advanced Core technical Supporting for all corporate customers’ links / Products across the globe- Additional responsibility of handling Customer Support helpdesk & Monitoring team - Handling IP based routing configurations for existing IP VPN/IVPN/MPLS VPN Layer2/Layer3 based corporate clients across India with more than 700 base stations and 130 POPs of MPLS enabled core STM-4/STM1/DS3 High speed backbone.- Managed the Network Operations Center for global network monitoring and L1/l2 and L3 operations. Show less

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  Colt Technology Services

  Apr 2009 - Jan 2011

  Manager – Operations and Service Delivery [ Delivery and People Management ]

  - Service Delivery Accountability- Exceeded SLA targets for 18 consecutive months- Key KPI definitions, Solution document validation & owning the responsibilities for end to end projects implementation & support. - Managing technical team responsible for Technical & Advanced Core technical Support for Japanese end customers’ links and telecom Products.- Handling IP based routing configurations for existing Japanese ISP POP’s.- Co-ordination with International partner networks for Layer2 & 3 Inter Autonomous System MPLS VPN support solutions. Show less

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  Tata Communications

  Jan 2011 - now

  • Instituted & executed high level business strategies, made high-stake decisions and overcame complex business challenges using experience-backed judgment, strong work ethics & irreproachable integrity.• Spearheaded business operations with key focus on bottom line profitability by ensuring optimal utilization of resources.• Formulated business in new & growth areas, motivated people to perform beyond their normal past established skills/ levels and impacting organization’s profitability through effective strategic & tactical management decisions.• Created & sustained a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.• Collaborated with clients & stakeholders while keeping them informed of progress & issues in order to manage expectations on all requirements and deliverables.• Explored business potential, opportunities as well as clientele to secure profitable business volumes. Show less • Developed and optimized the product, partnership model, pricing strategy, and marketing approach to shift from a non-profit concept to a revenue-generating business.• Successfully transitioned from zero revenue to a profitable business through strategic improvements and resource allocation.• Redesigned the product lifecycle for the healthcare market, incorporating advanced technologies and addressing market complexities.• Improved business models, turnaround times, & supplier proposals to support scalable growth.• Implemented the Software Development Life Cycle (SDLC) and transitioned from a traditional Waterfall model to Agile methodology, increasing project adaptability and efficiency.• Architected a robust hybrid cloud infrastructure that leverages private and public clouds for cost efficiency, scalability, and security, complemented by streamlined presales, service delivery, and operational processes.• Created detailed RFPs with clear requirements and evaluation criteria, and perform comprehensive infrastructure risk assessments to proactively address potential vulnerabilities and compliance issues.• Implemented process automation solutions that boosted operational efficiency by 52%, reducing manual workload and increasing accuracy. Show less • Established new digital health solutions for a healthcare ecosystem, driving business and growth costing 5.3M USD• Business Development & Strategizing Product Development, creating processes and building teams• Developed SaaS based applications backed by innovative business models & pricing strategies• Lead the client relationship management processes, alliances, and vendor management• Designed end to end IT infrastructure including private and public cloud, service delivery and operation processes.• RFP Management, Infrastructure Risk Assessment.• Operationalised the agile implementation of application deployment strategies, Support, Testing & Release Management Show less • Responsibility for Managing Data Center customer infrastructure • Responsible for TCL Internal IT Infrastructure L1 and L2 Support • Accountable for Problem Management, Change Management , Release and Incident Management process for various technology including Security, Network, Operating system(Windows and Linux), Database, Storage and backup infrastructure. • Risk managed assessment and implementation of ISO 27001 • Process improvement initiative and implementation of ISO 20000.• 40% reduction of workforce effort by enabling automation both in process and implementing additional tools. • Handled 110+ Technical Support team with 8 Subordinates- Analyzing Business requirement, designing RFP (request for proposal).- Implementing high level security policies.Key Initiatives and achievement along with KPI :- Exposure in handling Global Customer on ISMS Audit & Service Life Cycle.- Introducing customer service review call with effectiveness of 90% adherence.- A project of IT Setup support & Infra Service Transition for a global customer to improve productivity, cost efficiency with 30% in service improvement & 50% cost improvement.- ESAT improvement from 3.2 to 4.1/5 FY 12-13 achieved only by using people Management skills. Handled 110 + Technical Support team with 8 Subordinates.- CSAT improvement is Key responsibilities and Customer handling is my core competency that’s was my always one of the core focus & interested area. - Ownership of ITIL processes - Implementation of ISO 20000:2011 Standard for Service Support processes- Exemplary customer and employee satisfaction scores- Implementation of several ITIL best practices enabling organizational maturity- Delivery of Process Performance Dashboards to Senior Management. Show less

  • Business Head – Digital Platform

    May 2023 - now

  • Business Head - Gloheal e-health digital platform

    Apr 2020 - now

  • Head - Product Solution & Managed service- Healthcare Platform

    Jul 2014 - Mar 2020

  • Sr. Manager Operations- Data Centre Managed Service

    Jan 2011 - Jun 2014