Jennifer Pegram

Jennifer Pegram

Student

Followers of Jennifer Pegram698 followers
location of Jennifer PegramCharlotte, North Carolina, United States

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  • Timeline

  • About me

    Product Owner

  • Education

    • St. David's School

      2010 - 2014
    • Istituto Lorenzo de' Medici

      2017 - 2017

      Study abroad summer program

    • University of North Carolina at Greensboro

      2014 - 2018
      Communication Studies Communication Studies

      Activities and Societies: Graduated Magna Cum Laude. Member of National Society of Collegiate Scholars, Lambda Pi Eta Honors Society, Rho Lambda Honors Society.

  • Experience

    • University of North Carolina at Greensboro

      Aug 2014 - May 2018
      Student
    • YMCA of the Triangle

      May 2016 - Aug 2016
      Counselor

      Throughout my time at the YMCA I collaborated with co-workers and supervisors to provide a safe environment, as well organizing and facilitating structured programs for all ages.

    • SILVER GALLERY

      Aug 2016 - May 2018
      Sales Associate

      Working at the Silver Gallery, I value quality customer service and providing each customer the best experience throughout their time in this retail establishment. My background in communication enhances my ability to work with others.

    • The University Speaking Center

      Jan 2017 - May 2018
      Communication Consultant

      As a Communication Consultant I use my skills and passion for public speaking to work in one-on-one and in group settings teaching and providing tips and information on how best to help others communicate. I work to help students at the University of North Carolina at Greensboro with public speaking, team coherence and the English language to non-native speakers.

    • American Heart Association | American Stroke Association

      Jan 2018 - May 2018
      Public Relations, Communication and Marketing Intern

      -Wrote and published content for articles in local magazines -Developed media releases and alerts promoting fundraising events -Created content and designed graphic elements for various AHA social media platforms-Assisted with event planning and fundraising for several large regional fundraisers

    • Townsquare Interactive

      May 2018 - now

      Freshdesk Proficiency:-Comprehensive and authoritative knowledge on Workato and Freshdesk.-Provide ongoing support and troubleshooting for team members regarding Freshdesk functionality. Project Management: -Oversee and execute Freshdesk-related projects, including enhancements, integrations, and day-to-day functionality. -Collaborate with all departments to gather requests, requirements, and pain points to develop project workflow. -Monitor project progress, identify risks, error handle and search for opportunities for improvement. Technical Oversight: -Troubleshoot technical issues and provide timely resolutions.-Stay up-to-date with Freshdesk updates and best practices. -Develop and maintain documentation and training materials for Freshdesk usage.Communication: -Effectively communicate with stakeholders, including management, and team members, regarding Freshdesk-related issues and updates. -Welcome open communication with the business for input, enhancement requests and areas of conflict.Continuous Improvement: -Identify opportunities for process optimization and automation within Freshdesk to serve a better workflow for both the business and our customer base. Show less

      • Product Owner

        Dec 2024 - now
      • Senior Customer Success Lead

        Feb 2023 - Dec 2024
      • Senior Project Manager

        Sept 2022 - Feb 2023
      • Senior Digital Marketing Specialist

        Jan 2020 - Sept 2022
      • Digital Marketing Specialist

        May 2018 - Dec 2019
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jennifer Pegram
      Lambda Pi Eta Honors Society - Jan 2016
    • Awarded to Jennifer Pegram
      National Society of Collegiate Scholars - Jan 2015
    • Awarded to Jennifer Pegram
      Rho Lambda Honor Society -
  • Volunteer Experience

    • Volunteer

      Issued by Ronald McDonald House Charities on Aug 2014
      Ronald McDonald House CharitiesAssociated with Jennifer Pegram