Jennifer Pegram

Experience

• 

  University of North Carolina at Greensboro

  Aug 2014 - May 2018

  Student
• 

  YMCA of the Triangle

  May 2016 - Aug 2016

  Counselor

  Throughout my time at the YMCA I collaborated with co-workers and supervisors to provide a safe environment, as well organizing and facilitating structured programs for all ages.

• 

  SILVER GALLERY

  Aug 2016 - May 2018

  Sales Associate

  Working at the Silver Gallery, I value quality customer service and providing each customer the best experience throughout their time in this retail establishment. My background in communication enhances my ability to work with others.

• 

  The University Speaking Center

  Jan 2017 - May 2018

  Communication Consultant

  As a Communication Consultant I use my skills and passion for public speaking to work in one-on-one and in group settings teaching and providing tips and information on how best to help others communicate. I work to help students at the University of North Carolina at Greensboro with public speaking, team coherence and the English language to non-native speakers.

• 

  American Heart Association | American Stroke Association

  Jan 2018 - May 2018

  Public Relations, Communication and Marketing Intern

  -Wrote and published content for articles in local magazines -Developed media releases and alerts promoting fundraising events -Created content and designed graphic elements for various AHA social media platforms-Assisted with event planning and fundraising for several large regional fundraisers

• 

  Townsquare Interactive

  May 2018 - now

  Freshdesk Proficiency:-Comprehensive and authoritative knowledge on Workato and Freshdesk.-Provide ongoing support and troubleshooting for team members regarding Freshdesk functionality. Project Management: -Oversee and execute Freshdesk-related projects, including enhancements, integrations, and day-to-day functionality. -Collaborate with all departments to gather requests, requirements, and pain points to develop project workflow. -Monitor project progress, identify risks, error handle and search for opportunities for improvement. Technical Oversight: -Troubleshoot technical issues and provide timely resolutions.-Stay up-to-date with Freshdesk updates and best practices. -Develop and maintain documentation and training materials for Freshdesk usage.Communication: -Effectively communicate with stakeholders, including management, and team members, regarding Freshdesk-related issues and updates. -Welcome open communication with the business for input, enhancement requests and areas of conflict.Continuous Improvement: -Identify opportunities for process optimization and automation within Freshdesk to serve a better workflow for both the business and our customer base. Show less

  • Product Owner

    Dec 2024 - now

  • Senior Customer Success Lead

    Feb 2023 - Dec 2024

  • Senior Project Manager

    Sept 2022 - Feb 2023

  • Senior Digital Marketing Specialist

    Jan 2020 - Sept 2022

  • Digital Marketing Specialist

    May 2018 - Dec 2019