Chandni Patel

Experience

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  Walgreens

  Apr 2010 - Jul 2020

  Patient Care Coordinator

  ❖ Directly supervised eight Pharmacy Technicians, interns and support staff while on duty❖ Assisted other pharmacy staff with drug inventory, purchasing and receiving❖ Correctly completed pharmacy paperwork, including daily and weekly reports.❖ Coordinated the pharmacy staff schedule and assisted with personnel monitoring andperformance evaluations❖ Initiated prior authorizations, effectively resolved insurance rejections and other billing issues.❖ Perform various collection actions including contacting patients by phone, and correcting andresubmitting claims to third party payers❖ Work with insurance companies to optimize reimbursement by completing correct billingforms, and understanding reimbursement policies of each third party.❖ Completing clinical consults over the phone with patients on specialty medications. Show less

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  Jagadguru, LLC

  Mar 2012 - Jul 2020

  Operations and Revenue Manager

  ❖ Opened brand new hotel; increased sales in 7 months of opening❖ Acted as Revenue Manager❖ Developing and implementing strategies for generating revenue❖ Supervised schedule and coordinated activities for a team of eight employees❖ Maintained payroll.❖ Administered cash flow and credit card income on daily basis❖ Resolved customer complaints from all areas of hotel, handling all guest interactions with theRespond to guests in a timely manner❖ Directs staff that performs the following duties and will also perform these duties on own; welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Checking guest out of hotel and preparing and explaining the bill. Show less

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  MAGNOLIA HOTEL GROUP, LLC

  Jun 2020 - Nov 2023

  Operations Manager

  ❖ Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations, elevate Guest Survey Scores❖ Analyzing STR Reports❖ Developing and implementing strategies for generating revenue for upper mid-scale, upper up-scale, and luxury branded hotels❖ Implementing hardware solutions within the company❖ Coaching staff with strategies developed to use on increasing revenue❖ Work collaboratively with all department managers to make sure operations are runningsmoothly in tandem with one another❖ Anticipate all guest needs and respond promptly & accordingly❖ Establish and maintain standards for staff performance and customer service❖ Maintaining full knowledge of all inner working of the hotel, including room rates, hotelpolicies, specials, availabilities, VIP guests, hotel events and more.❖ Staffing the hotel team appropriately❖ Onboarding new staff members-creating and terminating credentials, HR related paperwork❖ Reviewing employee behavior, appearance and performance❖ Conducting daily meetings to ensure that all departments are in working order❖ Co-operate other hotels within the portfolio❖ Conduct End of Month Reports and Quarterly Reports❖ Maintained Payroll❖ Participate in weekly property team meetings; one on one and group meetings Show less

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  Shields Health Solutions

  Aug 2023 - now

  Pharmacy Liaison