Heather Morris

Experience

• 

  Universal Lending Corporation

  Mar 1993 - Oct 2004

  Wholesale KeyComp Administrator

  • Cross-trained to handle accounting, secondary marketing, quality control, training and automated underwriting. Recruited, interviewed, trained and acted as key associate for up to 47 net branches supporting annual production of $70 million.  Verified and balanced closings to build individual Broker checkbooks, balanced trust accounting and expense reports. Tracked pipelines to monitor production and trends. Created and administered KeyComp Website to automate and streamline workflow. Provided professional customer service daily to over 300 Brokers from 7 different states. Administrative Assistant to the VP of Wholesale Department. Show less

• 

  Aurora Bank FSB

  Apr 2005 - Sept 2010

  QC Servicing

  Audited the servicing loan portfolio for core regulatory accuracy and reported findings to management on a monthly basis.

• 

  LenderLive Network

  Jun 2011 - Jun 2013

  QC Servicing Lead

  Developed and implemented the Quality Control Program for startup Servicing division. I also managed the quality control auditing staff to ensure effective and accurate audit results and assisted the VP of Compliance with day to day operation. I worked alongside business line managers in the development of their departmental policies and procedures to create a strong servicing foundation to build future growth and to meet all necessary regulatory, federal, state, investor and agency guidelines.

• 

  Guardian Mortgage Company, Inc.

  Jun 2013 - Sept 2013

  VP, Quality Control Servicing Division

  Developed and implemented the Quality Control Program for startup Servicing division. I also managed the quality control auditing staff to ensure effective and accurate audit results. I worked alongside business line managers in the development of their departmental policies and procedures to create a strong servicing foundation to build future growth and to meet all necessary regulatory, federal, state, investor and agency guidelines.

• 

  Zions Bancorporation

  Jan 2014 - now

  Managing the quality control for the servicing and sub-servicing for the company. Assisting in the risk profile of the company with regard to regulatory changes in the industry and maintaining adequate and current controls.

  • Vice President

    Jun 2020 - now

  • AVP, Quality Control Manager

    Sept 2017 - Aug 2020

  • Quality Control Servicing Manager

    Apr 2015 - Aug 2020

  • Regulatory Mortgage Oversight Analyst

    Jan 2014 - Apr 2015