James Barrett

Experience

• 

  Taylor Made Technology

  Jan 2001 - Mar 2009

  Technical project management and solution delivery.Lead firewall installation engineer.SQL database installation and administration.Mentoring and coaching to field service and technical support teams. Onsite technical hardware and software installation.Remote and telephone support.

  • Senior Field Service Engineer

    Apr 2004 - Mar 2009

  • Field Services Engineer

    Jan 2001 - Mar 2004
• 

  Concentrix

  Apr 2009 - Oct 2011

  Infrastructure Manager

  Managed a team including sales, service, support and administration functions.Reporting to Concentrix management team on departmental metrics.Key customer account management.Responsible for resolution of customer service escalations.Accountable for the company internal IT infrastructure and telecoms systems.

• 

  TSG

  Nov 2011 - now

  Leading a team of technical project managers, project coordinators and support schedulers. Delivering the technical services budget and ownership of the NPS and CSAT metrics across all categories of technical projects.Ownership and development of delivery processes including those related to ISO: 9001. Project board membership and quality gate reviewer on all projects led by Technical Project Managers.Key Achievements:Achieved professional services targets.Successfully led TSG’s largest technical project, delivering over 2000 service days on time and to high customer satisfaction.Enhanced the flexibility within the coordination and scheduling teams through additional role-based training, resulting in more resilience within the team and the management of resource pools rather than specific functions. Show less Leading and delivering a portfolio of projects of various size, complexity and risk across various technologies including infrastructure, Dynamics NAV and CRM.Delivery against TSG’s project methodology through detailed documentation, management of change requests, RAID logs, production of Highlight reports and sign-offs, produced at the relevant project stages.Maximised personnel and team resource utilisation.Coordinated project closure, support transition and lessons learnt reviews.Key Achievements:Achieved targets for both personnel revenue and time, cost and quality of delivered projects Manage the infrastructure upgrade for a 900+ branch organisation over a 2-year period. Initially led a 3-month design and planning phase working closely with customer stakeholders and technical teams resulting in a high-quality delivery framework for a 40-strong TSG team. The project was delivered on target and to customer expectations.Successful delivery of a complex Disaster Recovery and connectivity project for a 25-site recruitment consultancy using VMWare technologies. Show less

  • Operations Director

    Apr 2022 - now

  • Practice Manager (Technical Consultancy & PMO)

    May 2020 - Mar 2022

  • Technical Delivery Manager

    Feb 2019 - Apr 2020

  • Senior Project Manager

    Apr 2017 - Jan 2019

  • Project Manager

    Jan 2016 - Mar 2017

  • Technical Team Leader

    Nov 2011 - Dec 2015