James Barrett

James Barrett

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  • Timeline

  • About me

    Operations Director | Data & Analytics | Microsoft D365 CE | Power Platform | Modern Work

  • Education

    • De Montfort University

      1994 - 1996
      Master of Science - MS Information Technology
    • Bangor University

      1991 - 1994
      Bachelor of Science - BS Chemistry
  • Experience

    • Taylor Made Technology

      Jan 2001 - Mar 2009

      Technical project management and solution delivery.Lead firewall installation engineer.SQL database installation and administration.Mentoring and coaching to field service and technical support teams. Onsite technical hardware and software installation.Remote and telephone support.

      • Senior Field Service Engineer

        Apr 2004 - Mar 2009
      • Field Services Engineer

        Jan 2001 - Mar 2004
    • Concentrix

      Apr 2009 - Oct 2011
      Infrastructure Manager

      Managed a team including sales, service, support and administration functions.Reporting to Concentrix management team on departmental metrics.Key customer account management.Responsible for resolution of customer service escalations.Accountable for the company internal IT infrastructure and telecoms systems.

    • TSG

      Nov 2011 - now

      Leading a team of technical project managers, project coordinators and support schedulers. Delivering the technical services budget and ownership of the NPS and CSAT metrics across all categories of technical projects.Ownership and development of delivery processes including those related to ISO: 9001. Project board membership and quality gate reviewer on all projects led by Technical Project Managers.Key Achievements:Achieved professional services targets.Successfully led TSG’s largest technical project, delivering over 2000 service days on time and to high customer satisfaction.Enhanced the flexibility within the coordination and scheduling teams through additional role-based training, resulting in more resilience within the team and the management of resource pools rather than specific functions. Show less Leading and delivering a portfolio of projects of various size, complexity and risk across various technologies including infrastructure, Dynamics NAV and CRM.Delivery against TSG’s project methodology through detailed documentation, management of change requests, RAID logs, production of Highlight reports and sign-offs, produced at the relevant project stages.Maximised personnel and team resource utilisation.Coordinated project closure, support transition and lessons learnt reviews.Key Achievements:Achieved targets for both personnel revenue and time, cost and quality of delivered projects Manage the infrastructure upgrade for a 900+ branch organisation over a 2-year period. Initially led a 3-month design and planning phase working closely with customer stakeholders and technical teams resulting in a high-quality delivery framework for a 40-strong TSG team. The project was delivered on target and to customer expectations.Successful delivery of a complex Disaster Recovery and connectivity project for a 25-site recruitment consultancy using VMWare technologies. Show less

      • Operations Director

        Apr 2022 - now
      • Practice Manager (Technical Consultancy & PMO)

        May 2020 - Mar 2022
      • Technical Delivery Manager

        Feb 2019 - Apr 2020
      • Senior Project Manager

        Apr 2017 - Jan 2019
      • Project Manager

        Jan 2016 - Mar 2017
      • Technical Team Leader

        Nov 2011 - Dec 2015
  • Licenses & Certifications

    • Business Analysis Foundation

      BCS, The Chartered Institute for IT
      May 2018
    • Agile Foundation

      APMG International
      Nov 2018
      View certificate certificate
    • Change Managent Practitioner

      APMG International
      Mar 2021
      View certificate certificate
    • Certified in Cybersecurity

      (ISC)²
      Mar 2023
      View certificate certificate
    • ITIL Foundation

      EXIN your ICT competence partner
      Mar 2017
    • PRINCE2 Practitioner

      AXELOS Global Best Practice
      Sept 2016
    • MSP Practitioner

      AXELOS Global Best Practice
      Feb 2018
    • Microsoft Certified: Power Platform Fundamentals

      Microsoft
      Dec 2023
    • Microsoft 365 Certified: Fundamentals

      Microsoft
      Feb 2022
      View certificate certificate
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Sept 2021
      View certificate certificate