Ripan Chandra Barman

Experience

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  Robi Axiata Limited

  May 2013 - Dec 2015

  Customer Service Executive, (Inbound/Call Centre)

  1. Answer phone calls in a more professional manner, provide information’s as required by the callers.2. Establish & monitor the standards for customer service and encouraged to try new products offered.3. Follow up customer’s complaints and ensuring that customer’s requests are attended to accordingly.4. Proficiency with computers, especially with CRM software, and strong typing skills.5. Keep records of customer interactions, complaints, inquiries and comments.

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  Stairway Technology & Environmental Solutions Ltd.

  Jan 2016 - Nov 2018

  Sales Executive, (Sales & Marketing)

  1. Follow up with clients, identifies potential customers to secure the order and arrange meetings day.2. Frequently communicate with corporate customers into guidance and provide maximum support.3. Tracks marketing sales data & creates written reports, verbal presentations to senior executives.4. Identify emerging markets while being fully aware of new products understanding their needs.5. Explain & demonstrate proper use of machinery spare parts equipment functions.6. Negotiating price policy and packages with customers. Show less

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  KIJO Battery Group

  Nov 2018 - Dec 2020

  Area Sales Manager, (Sales & Marketing)

  1. Research & analyze market trends, competitor pricing & products and other relevant info.2. Provide depth info to interested clients & act as a representative for the marketing department.3. Collaborate with marketing advertising & production heads to develop enhancing corporate sales.4. Responsible for the collection of debts prior to legal recovery proceedings commencing.5. Oversees current offerings and comes up with initiatives for new products or services.6. Executing company terms and policy & keeping a good relation in after sales.7. Establish marketing goals based on past performance and market forecasts. Show less

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  Minister Hi-Tech Park LTD

  Dec 2020 - now

  Manager, (Showroom)

  1. Plan and assign daily workloads, meeting to discuss issues and updates to outlet associates.2. Coordinate advertising campaigns, sales promotions and prepare merchandise displays.3. Lead the sales team of the outlet with a professional approach to achieve sales target.4. Establish operational strategies to meet quality and customer service standard.5. Create business strategies to attract new customers and enhance profitability.6. To manage product inventory, return, reshuffle, requisition by ERP software.7. Overall sales and administrative supervision of the appointed outlet.8. Assess proposed credit customer potentiality, ability of installmentAnd ensure recovery from those customers with proper planning. Show less