
Olga Nikitina
Service Delivery Consultant

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About me
L&D Manager, Facilitator
Education

Erickson University International
2011 - 2016Сертифицированный коуч Трансформационный коучинг
МОСУ
2003 - 2006Специалист Психолог. Преподаватель психологии%20(%D0%9C%D0%90%D0%98).webp)
Московский Авиационный Институт (Государственный Технический Университет) (МАИ)
1998 - 2003Специалист Социальный менеджмент
Experience

Kelly Services
Mar 2004 - Oct 2005Service Delivery Consultant
Sportmaster
Oct 2005 - Feb 2007Associate Human Resources Generalist
M.Video
Feb 2007 - Jan 2010Региональный менеджер по обучению и развитию персонала- Developing and conducting training programs, post-training activities.- Developing and conducting Assessment Centers for retail managers.- Creating Individual Development Plans for high-potential employees.- Creating and maintenance of the project “Mentoring”.- Organizing and conducting evaluation for the sales staff.- Participating in all HR projects.

OBI
Jan 2010 - Jan 2012Региональный менеджер по обучению и развитию персонала- Training, development and evaluation of staff(Head Office -400 people, Retail Chain – 800 people)22 internal trainers and 6 HR specialists in the functional subordination. .T&D functions in the regionStaff evaluation- Corporate model of competence development- Organization of the candidates professional development for the retail key positions- Development and conduction Assessment Centers for Retail Managers.- Creation of Individual Development Plans for high-potential employees.- Annual performance appraisalStaff Training- Identification of training needs. Conducting focus groups.- Creation of annual training plans for regional managers.- Developing and conducting training programs for office staff and retail management.- Conducting coaching sessions for Retail Managers, Managers trainee, HiPo program participants.- Development of internal trainers: trainings, supervisions, evaluation and development of trainer’s skills.HR projects- The launch and development of the project "Mentoring".- The launch and development of the HiPo Program for Commercial Department of Head Office- Organization and Conduction of the Conference for Internal Trainers (twice a year). Show less

Ritter Sport
Jan 2012 - Feb 2020Менеджер функции оценки и развития персоналаT&D functions- Planning and approving the budget for training & development- Identification of training needs.- Creating annual training plans according to the analysis of the results of Performance Appraisal- Developing and conducting trainings and various development activities for company’s employees (seminars, conferences, meetings, workshops, facilitation sessions, strategic sessions, team coaching sessions).- Conducting tenders for the selection of providers providing T&D services.- Implementation of projects for the development of the company's management team. (“360 degrees” assessment, creation development plans for members of the management team, organization of development sessions).Recruitment:- Recruitment in accordance with the Ritter Sport policies and procedures.- Work with recruiting agencies.- Organizing and conducting Assessment Centers for the selection of candidates for key positions (creating scripts and exercises independently and purchasing cases from providers).Assessment & development:- Creating corporate model of competence (joint project with CEB SHL).- Creating Individual Development Plans for high-potential employees.- Organizing and conducting Performance Appraisal (development of evaluation procedures, forms and policies).- Organizing and implementing Assessment Centers for replacement needs.Internal communications and HR projects:- Successful implementation of a new corporate competency model, the introduction of a competency model into the company's business processes (2012).- Conduction The Employee Engagement Survey (conducting and controlling the procedure, results analysis, work with teams to create action plans to increase engagement)- Organization and holding strategic sessions, annual conferences for all employees of the company both in Russia and Germany Show less

Авиакомпания Победа
Feb 2020 - Feb 2022Менеджер направления оценки и развития персонала- Planning and approving the budget for training & development- Identification of training needs. Creating annual training plans- Developing and conducting trainings and various development activities for company’s employees (seminars, conferences, meetings, workshops, facilitation sessions, strategic sessions, team coaching sessions).- Creating corporate model of competence- Organizing and implementing Assessment Centers for replacement needs & Hi Po.- Managing the corporate extranet resources.- Development and implementation of adaptation procedure for newcomers. Show less

X5 Group
Jan 2022 - nowРуководитель отдела обучения, оценки и внутренних коммуникаций
Licenses & Certifications

Карьерное консультирование
Московский Институт ПсихоанализаDec 2021
Медиация организационных конфликтов
М2ВMar 2021
HR management
Московский Открытый Социальный УниверситетJun 2007
SHL Основы психометрики
SHLAug 2014
Дизайн- Мышление
Moscow Business SchoolApr 2022
Languages
- анАнглийский
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