Janette Polmanter

Experience

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  Dynalife

  Jan 2000 - Aug 2006

  • Analyzed stat and routine specimens in a high volume laboratory• Performed quality control and maintenance on a variety of instruments • Validated accurate results in a timely manner • Contacted doctors and other clients with critical results • Urinalysis by chemical and microscopic methods, using both manual and automated systems• Performed tests for pregnancy, reducing substances, occult blood and urine bilirubin• Collected specimens via phlebotomy and processed them as required, including labelling, centrifuging and aliquoting

  • Medical Technologist, Chemisty

    Jun 2003 - Aug 2006

  • Medical Laboratory Assistant II

    Jan 2000 - Jun 2003
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  BC Biomedical Laboratories Ltd.

  Aug 2006 - Dec 2007

  Medical Technologist, Haematology

  • Analyzed stat and routine haematology specimens• Performed microscopic differentials and manual kit-based tests • Assessed and validated test results • Performed quality control to ensure accuracy of results

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  BC Biomedical Laboratories (Lifelabs Surrey)

  Dec 2007 - Nov 2013

  Account Coordinator, Specialty Services

  • Managed non-Medical Services Plan accounts, including clinical trials, occupational health, immigration, and drug screens, by identifying customer needs and resolving service issues• Integral part of the Specialty Services team, achieving average revenue growth of 5.3% • Project lead for launch of offering services into the naturopath market• Maintained sales and revenue stream dashboard for reports to team and senior management• Gained new business with current and new clients by building relationships, designing client specific marketing campaigns, and networking• Set up new accounts by reviewing requirements and preparing service agreement• Advised internal clients on policies, procedures, customer service and billing issues • Trained Patient Services staff on clinical trial procedures, Department of Transportation (DOT) and non-DOT collections as required, including error correction Show less

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  LifeLabs Medical Laboratory Services

  Nov 2013 - now

  • Ensures pre-analytical processes, procedures, job aids and forms remain current with applicable regulations, legislation and best practices• Mentors individuals to perform such tasks as writing procedures, competency testing, internal audits, troubleshooting, statistical analysis, and writing internal communications• Provides technical, quality systems and troubleshooting support for procedures, equipment and supplies currently in use• Communicates process changes through bi-weekly internal technical memos and training courses to patient facing staff Show less

  • Technical Quality Specialist - Preanalytical

    Feb 2018 - now

  • Specialty & Contract Services Coordinator

    Nov 2013 - Feb 2018