Experience

• 

  Amazon

  Jun 2018 - Aug 2018

  Customer service specialist

  • Prepares for customer inquiries by studying products, services, and customer service processes.• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.• Records customer inquiries by documenting inquiry and response in customers' accounts.• Improves quality service by recommending improved processes; identifying new product and service applications.• Updates job knowledge by participating in educational opportunities.• Accomplishes customer service and organization mission by completing related results as needed. Show less

• 

  Catalyst

  Jul 2019 - now

  • Senior Business Development Analyst

    May 2023 - now

  • Technical Marketing Analyst

    Jul 2019 - now
• 

  University college cork

  Jan 2020 - Mar 2020

  Tutor
• 

  University college cork

  Feb 2021 - Mar 2021

  Tutor