Experience

• 

  Diverta

  Aug 2010 - Nov 2010

  Sales consultant
• 

  Rcs & rds

  Oct 2011 - Apr 2016

  Call center representative

  - answering calls from business and corporate customers.- provide technical support service in any situation encountered by costumers (internet,cable tv, satellite, telephony, mobile telephony, data mobile etc.)- if the situation cannot be solve by telephone, I help by taking the complaint to the appropriate department that provides intervention on the cosumer location.- knowledge of the working schedule of all intervention teams nationwide.- knowledge of all procedures and provide accurate and complete informations about all services offered by the company. Show less

• 

  Eset

  Apr 2016 - now

  -Ability to diagnose and troubleshoot any technical issues-Familiarity with remote desktop applications and help desk software.(eg. Teamviewer)- Provide answers to business clients by identifying problems, researching answers,guiding client through corrective steps.-Improve system performance by identifying problems; recommending changes.-Offering technical support service to the ESET business customers via phone, email or remote connection, in order to resolve any issues the clients ocurre.-Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.-Good understanding of computer systems, mobile devices and other tech products.-Basic knowledge of Microsoft Windows Server (eg. 2003 or newer versions) Show less

  • Technical Support Engineer

    Oct 2016 - now

  • Technical Support

    Apr 2016 - Oct 2016
• 

  Electronic arts (ea)

  Jan 2020 - now

  Data reviewer/editor