Isabelle Ng

Experience

• 

  Verizon Communications Singapore Pte Ltd

  Oct 2010 - Mar 2014

  Appointed as Business Process Manager to manage process, system and project roll-out across APAC region for Customer Care and Engineering Teams (router managed and non-router managed service). Wearing two hats, I also oversaw and supported Singapore Customer Care Center operations. Proven track records in successful project delivery, meeting aggressive deadlines as well as delivering results. A versatile talent who has the strong ability to work as an individual contributor independently or work as a team. Embracing diversity with strong experience in working with cross-functional teams and cross region (US, EMEA, APAC) to achieve organization's goals. Show less A competitive and goal-oriented talent who earned her promotion within two years. As a positive manager and leader with outstanding interpersonal and people skills, managing several teams of 17 direct reports, comprising of talents with various nationalities such as Korean, Japanese and Indian, covering Customer Service, Training, Workforce Management and Billing Support functions. Accountable to drive Customer Satisfaction, Center Performance, set and execute Employee Retention strategy. A high caliber talent who does not afraid to get her hands dirty when she is needed to work and provide solution. Show less

  • Business Process Manager cum Customer Care Center Manager

    Jan 2012 - Mar 2014

  • Customer Care Center Manager

    Oct 2010 - Mar 2014
• 

  KPMG Singapore

  Jul 2015 - now

  Projects and Systems Manager

  Drive high profile firm wide improvement initiatives to improve productivity via automation and simplification of business processes with the aim to nurture a work-efficient culture to ensure we stay competitive in the market. I manage delivery of projects and work with cross-functional project members to ensure projects are on track, action items are executed timely to meet project milestones/timeline.