Experience

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  Sankyu (malaysia) sdn bhd

  Jul 2018 - Jul 2022

  Information technology executive

  1. Carry out practical task associated with operational computing and peripheral equipment in accordance with the workload, service priorities and deadlines as assigned/defined schedule. 2. Maintain statistical information on all services provided by the IS dept. to end users. 3. Collect data and perform initial problem troubleshooting on system errors or malfunctions.4. Install equipment and it’s cabling requirement; and perform adequate test to prepare the equipment for use. 5. Operational activities on Wintel servers such as data backup, restoration, submission of jobs and distribution of outputs. 6. Provide 1st level support to end users on all IT related systems and applications. 7. Provide user support onsite/remotely on all IT related matters.8. Prepare systems documentation progressively and assist users in preparing manuals. 9. Installation and testing of new hardware and software. 10. Diagnosis and troubleshooting services. 11. Provide technical and operational support on all IT devices and software. 12. Conduct appropriate user education and training programs on the use of network infrastructure and common PC applications. 13. Maintain a consistently high standard of documentation particularly in relation to current IT policies, standards and procedures.14. Act as a first point of contact with end users and provide 1st level support.15. Catalogue and maintain the inventory of computer and related peripheral supplies. 16. Participate and contribute to special projects involving IT.17. O365.18. Managed Microsoft Active Directory Windows 2012 R2 Server and 2016 R2 Server. Show less

• 

  Benalec holdings bhd

  Jul 2022 - now

  1. Single handling the department alone.2. Support end user for hardware and software issue.3. Dealing with vendor regarding the asset renewal and buying new product.4. Manage setup, configuration and safe operation of the company's network server and main equipment; familiar with various desktop and mobile operating systems;5. Conduct the daily maintenance and management of the company's access control terminal equipment, terminal peripherals, and equipment network lines to ensure the smooth flow of all kinds of information;6. Maintain office software and conference multimedia, CCTV, operation status monitoring, user account management, user authority management, process configuration, operation process problem solving, etc.;7. Periodically review the related security guideline and control to ensure the efficiency and effectiveness of the information security controls and recommend for improvements;Establish and improve relevant network management rules and regulations;8. Manage and maintain of various electronic and communication hardware facilities such as company's website, mailbox, audio equipment, LED screen projection, computer, and selection of electronic hardware equipment;9. Maintain daily /monthly data backup according to schedule and restores data when required;Carry out other ad hoc assignments, support or activities as required by superior. Show less

  • Assistant Manager

    May 2024 - now

  • Information Technology Executive

    Jul 2022 - now