Experience

• 

  Amdocs

  Jun 2006 - now

  As a Software Engineering Manager at Amdocs, I lead a dynamic team responsible for the development and delivery of mission-critical software solutions. My role involves overseeing all aspects of software development, from Solution, Architecture, implementation to team leadership and stakeholder management.Key Responsibilities:Team Leadership: Direct and mentor a talented team of software developers, ensuring alignment with project goals and company objectives.System Architecture: Contributed to the architecture and design of scalable and resilient systems, utilizing modern technologies and best practices to optimize performance and reliability.Cross-Functional Collaboration: Collaborate closely with product management, design, and quality assurance teams to ensure seamless integration and delivery of software solutions.Stakeholder Engagement: Engage with stakeholders, including business leaders and clients, to gather requirements, provide updates, and ensure alignment with project objectives.Technical Oversight: Provide technical guidance and oversight, conducting code reviews, setting coding standards, and ensuring best practices are followed throughout the development lifecycle.Achievements:Successfully led the migration of legacy monolithic applications to cloud-based microservices architecture, resulting in improved scalability, resilience, and cost efficiency.Implemented DevOps practices, accelerating software delivery cycles and enhancing collaboration between development and operations teams.Spearheaded initiatives to optimize software development processes, resulting in increased team productivity and delivery of high-quality software solutions.Key Technologies and Tools:Java, Microservices, DevOps practices, Cloud Computing (AWS, Azure), Agile methodologies (SAFe), RESTful & SOAP web services, Linux. Show less Support Production AT&T Light-Speed CRM Application for critical and day to day issues.Providing support to Pre-Production AT&T Light-Speed CRM Application for issues from Initial Analysis to Final resolution of the issues.Perform extensive code reviews/testing at all levelsWorking with AT&T and Amdocs business teams to gather requirements.Negotiate schedule, deliveries, defect resolution. Provide Estimates for development work for Change Requests.Served as a Technical POC for AT&T Call Centers of CRM for any CRM Desktop issues during releases.Co-ordination with Offshore team for issues handoff and handlingTaking lead on handling triage calls and production outages.Come up with ideas which can lead to the improvement in deliverables and projectGuide/Educate Infra teams and AT&T to reduce the env issues that comes to us for investigation. Providing Technical guidance and explaining advanced concepts of Amdocs CRM Product to offshore and others in work area.Ensure the Defects are resolved in a manner that the Code Deliveries are meeting to the Coding Standards, Project Standards, AT&T Standards, and free from any defects and performance issues.Leading the effort to improve the overall Application Stability of U-verse CRM and improving the Application Response times, Throughput etc.Applying theoretical expertise and innovative technologies in Software to improve the overall U-verse CRM Application Experience.Performing detailed level capacity planning for multiple large scale deployments in Production Environment and suggesting System Performance Tuning parameters to U-verse CRM Infrastructure team and AT&T Technical Architects.Review design documents and design to ensure that the future release is stable.Reviewing Test cases prepared by Developers and System Test Engineers and ensure overall quality of the code deliveries is meeting the SLAs and quality standards. Show less • Part of AT&T Light speed CRM implementation from its initial releases onwards.• Worked with the development team for various implementations of releases of AT&T Light-Speed CRM project in Amdocs Development Center, India• Involved in Entire Software Development Life Cycle of AT&T CRM Release 3.0- Release 9.0 of AT&T Light-Speed CRM• Also was important member of AT&T Light Speed CRM OGS/Production Support team in India Development Center.• Experience in direct interaction with the client.• Travel to client locations for gathering business requirements.• Experience participating in various business meetings with the client & third party vendors.• Responsible for knowledge sharing between new and current team members in Amdocs India.• Designed & developed tools to automate manual processes for the project, thereby saving much time and increasing efficiency of production support team. .• Provided support from India, Israel and St.Louis.• Have experience of writing High level designs and detailed designs. • Translated High Level Design to Detail Design for various releases of Light Speed project.• Coded & tested modules in various Releases of Light speed project• Experience in bridge calls & defect analysis.• Acquired knowledge of Telecom Domain through development, maintenance & support of Clarify CRM.• Worked on various projects other than LightSpeed like AT&T Mobility, Cablevision. 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