Experience

• 

  Zuh "sim" paweł grzybowski

  Jun 2010 - Dec 2010

  Serwisant - sprzedawca

  - Obsługa bezpośrednia klienta- Obsługa programów i boxów do flashowania płyt głównych- Naprawy manualne urządzeń mobilnych i komputerów- Naprawy / aktualizacje / wygrywanie oprogramowania do urządzeń GPS- Zarządzanie stanami magazynowymi serwisu i sklepu

• 

  Enternet internet provider

  Dec 2010 - Sept 2011

  It technician

  - Up-to-date basic technical knowledge- Ability to keep strict adherence to all ergonomic and safety rules and regulation as required- Ability to work independently and operate at a high activity level in both operational and technical areas- Creating technical documentation- Talking to clients to get details of faults- Fixing network equipment- Setting up new equipment and upgrading existing systems- Testing and servicing equipment- LAN and WAN configuration

• 

  Samsung electronics

  Jan 2011 - Jan 2014

  Senior software tester

  - Title of "BEST TESTER OF THE YEAR"- Manual tests- Acceptance, integration & system tests- Working with Android, iOS, SHP (also abroad Italy / Sweden)- Preparation of testing documentation- Analysis and reporting bugs- Validation of software releases- Error analysis as well as planning of appropriate test method- Cooperation with teams located all over the World- Video and voice presentation and trainings

• 

  Ey

  May 2014 - Jul 2016

  It support specialist

  - Starting from IT Assistant in 2014 to IT Support Specialist (promotion in 2015)- L1 technical support - solving issues with applications, MS Office, Lotus Notes,Outlook, printing, authentication- creating bilingual documentation and instructions (English + Polish)- conducting trainings for new employees- participating in hardware replacement projects (notebooks, phones)- cooperation with GLOBAL teams to solve issues and problem causing damage to Business- administrative changes including active directory and RSA console- remote installation and support of software- general fault-finding and troubleshooting of IT hardware and software issues- focus on resolution of support calls to a first time fix Show less

• 

  Stanley black & decker, inc.

  Aug 2016 - Sept 2017

  It operations analyst (2nd line)

  - Administering Windows (7/8) and MS Office,- Administering Active Directory, - Administering MS Exchange, - Administering SCCM- Support of LAN / WAN Technologies and resolving cases based on TCP / IP- Basic PowerShell scripting- Office o365 Support and Administering- MS Exchange on Cloud Support- VMWARE AirWatch support for Android and Apple devices

• 

  Premier research

  Oct 2017 - Oct 2018

  End user services engineer l2

  - Administering Windows (7/8/10) and MS Office,- Administering Active Directory,- Administering MS Exchange,- Support of LAN / WAN Technologies,- Network and environment monitoring,- New Hire setup and Software Installation,- Maintenance and Updating of Equipment,- Creating documentation and instructions,- Monitor the helpdesk system queue,- Box (cloud) support,- Sophos incidents support

• 

  Credit suisse

  Nov 2018 - Apr 2024

  - RAVE Award (Recognizing and Valuing Excellence) 2019, 2020 in 5 out 6 categories and in 2021 as well :)- Users’ support in terms of applications allowing to remote login from private and corporate laptops (Citrix, VPN, Junos Pulse);- Solving issue regarding migration to Windows 10 platform;- Taking care of local apps used to work with regulatory and 3rd party vendors- Infrastructure monitoring- Supporting network infrastructure and end-user hardware: switches, routers, firewalls, servers, desktop PCs, laptops, Thin Clients, peripherals;- New hardware tests and deployment such as laptops, desktop, screens;- OS installation and configuration on desktop PC and laptops;- Change creation and management, incident and service requests management via ServiceNow ITSM;- Laptop encryption management through McAffee ePolicy Orchestrator 5.3 and Bitlocker;- Supporting local GOV TAX applications- Support and deployment of D&I applications- White Gloves Support for VIPs Show less - Daily environment health check and pre-shift communication.- Incident queue coverage (Service Now).- Documenting support issues and all steps performed in SNOW ticketing tool.- Escalate customer issues through the proper channels.- Recognize and prioritize tasks arriving to dedicated queue following SLA.- Supporting PCs and Virtual Machines based on Citrix Environment (Windows 7 and Windows 10 ).- Active Directory management- Supporting other technologies Citrix, VMware, Exchange, SFB, WIN7/10, Office10/16, Pulse, Marimba, SCCM, Blackberry Work MDM (former GOOD Enterprise), RSA. Show less

  • AVP Cyber Security Support Engineer

    Jan 2023 - Apr 2024

  • Cyber Security Support Engineer

    Jul 2022 - Dec 2022

  • Application Maintenance

    Apr 2020 - Jul 2022

  • IT Infrastructure Desktop Support Specialist

    Nov 2018 - Mar 2020
• 

  Ubs

  Apr 2024 - now

  Tech cyber security specialist (associate director) (team leader)