Experience

• 

  General motors

  Aug 1999 - Jun 2011

  Responsible to built and implement strategy and marketing plan for Fast Movers, Tyres and engine Oil Responsible to manage daily business needs of the networks : Claims, parts orders placing, marketing plan, pricing implementation, network support Managing relationship and performance of Aftersales repairers Management of procurement and warehouse parts location management teams In charge of placing orders to achieve turnover and availability targets

  • Aftersales Marketing Product Manager - OPEL

    Dec 2009 - Jun 2011

  • Aftersales Marketing Product Manager - CHEVROLET

    Oct 2007 - Nov 2009

  • Aftersales Field Manager - OPEL

    Jan 2005 - Sept 2007

  • Stock Manager - OPEL

    Jan 2002 - Dec 2004

  • Procurment Analyst - OPEL

    Aug 1999 - Dec 2001
• 

  Raytheon professional services

  Jul 2011 - Sept 2012

  Senior project manager

  Responsible to schedule and organize all training activities for Opel and Chevrolet.

• 

  Kia motors france

  Oct 2012 - Feb 2018

  Responsible for Warranty, Technical Hotline, Customer Care Center, Customer Satisfaction and Homologation Responsible to develop and implement training strategy for retail network.- Development Plan- Sales Launch Training- EV training and legal requirements training- Technical and Non-Technical training

  • SERVICE & QUALITY MANAGER

    Oct 2015 - Feb 2018

  • TRAINING MANAGER

    Oct 2012 - Oct 2015
• 

  Vertex professional services (vps)

  Apr 2019 - now

  - Central Administration of Client LMS => Cornerstone on Demand (CSOD) - Cornerstone CORE Specialist- Animation of the LMS administrator community- Definition and implementation of major processes: new user, learning object creation, assignment, communication, enrolment, closure, satisfaction, billing & reporting- Support and coordination for the implementation of a Service & Support Centre (e-learning publication, documentation, functional quality control, LMS Level 1 & 2 technical support)- Main contact (Consultant) for the teams in charge of content development for implementation in the LMS- Implementation of satisfaction surveys => Analysis of LMS functionalities, Steering, Recommendation, Drafting of processes and Administrator Guide, Implementation of associated reports- Analysis and recommendation of the multi-brand LMS management- Analysis and recommendation of the LMS management of job categories- Implementation of the process and methods for managing the training catalogue- Technical management of Train the Trainer courses via Adobe Connect=> Technical support during online events for product launches- Facilitation of Train the Trainer events- Coordination and support of internal teams Show less

  • CHEF DE PROJET - FORMATION - BACK OFFICE LEADER

    Sept 2023 - now

  • SENIOR TRAINING PROJECT MANAGER - CONSULTANT - TOOLS & METHODS

    Sept 2019 - Sept 2023

  • SENIOR TRAINING PROJECT MANAGER - NON TECHNICAL

    Apr 2019 - Sept 2019