Experience

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  Eiffel tower restaurant

  Oct 2004 - Nov 2005

  Supervisor

  Dealing with customers on daily basis. Taking orders, preparing hot and cold beverages to the highest standard while providing quality of service. Regularly cleaning and sanitizing the bar and storage areas. Completing regular bar inventories and daily requisition sheets as requested. Entering orders into the computer system quickly and in the proper sequence. Following bar recipes to deliver consistent drink quality, control costs and maximize customer satisfaction. Displaying friendly, outgoing and energetic behavior to create a warm, fun atmosphere. Show less

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  Bistro cafe

  Dec 2005 - Oct 2016

  Manager

  Responsible for the daily running of all aspects of the business. Including inventory control, bookkeeping, accounting, recruitment and training. Hands on customer service. On daily basis I dealt with suppliers over the phone, by email and fax to made stock orders and distribution of goods. I also received calls and emails in relations to our external customer services. Worked closely with SIPTU union rep in relation to employee disputes and disciplinary actions. Making sure that business’s code of conduct is considered in all business matters. Show less

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  H&m

  Nov 2016 - Jan 2017

  Sales advisor

  Performing customer service and merchandising duties on the sales floor. Arranging garments attractively on racks and shelves, locate merchandises for shoppers and operate cash register. Unloading and organising inventory.

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  Starwood hotels & resorts worldwide, inc.

  Jan 2017 - Mar 2019

  Analysing data and information, evaluating results to choose the best solution and solve problems. Using systems (Revenue Plan, Valhalla, MarRFP, Excel, Empower, GDS, Lanyon) to set up functions, enter data or process information for Corporate, Wholesale, Airline, Government and TMC accounts. Supporting properties via phone or email on PMS company profile set up to ensure accurate tracking. Checking figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Generating and providing accurate and timely results in the form of reports, presentations. Loading and auditing global/divisional contracted and non-contracted rates as agreed with Revenue Management Team. Responding to urgent rate errors reported by CEC, Social Media and Assist teams. Creating and maintaining IIDs for marketing promotions and Floating Table records for contracted accounts. Creating SET numbers, GDS Rate Access codes in all Global Distribution Systems including DHISCO. Troubleshooting GDS booking issues. Show less

  • Global Rate Support Associate

    May 2018 - Mar 2019

  • Sales And Service Associate

    Jan 2017 - May 2018
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  Marriott international

  Apr 2019 - now

  Manager, channel operations and support europe