Experience

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  Calicut international airport

  Feb 2005 - Jan 2008

  Customer service agent

  Check-In (DCS & Manually)Service ControlPassenger Reconciliation Baggage Make AreaHandling Arrivals & Departures of a Flight Boarding and Releasing the FlightRamp (Loading Supervisor)Load and Trim (Basic knowledge)Import & Export of CargoSpecial Handling

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  Ruby cargo

  Jan 2008 - Aug 2009

  Coustomer service agent

  Handling Indoor Sales and Customer Service.Co-coordinating and solving issues related to customer service.Documentation and preparation of Airway Bills.Regular Meetings with our appointed agents like Emirate & Etihad Airways.Cost Analyzing, Billing and Preparation of Profit reports for Higher Management Managing Daily Reports like DCR & DSR

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  Sharjah aviation services

  Aug 2009 - now

  Airside team leader

  Supervising loading/offloadingactivities for aircrafts like,B737, B727, A300, A310, A330, A321, A320, A319 and ATRs.To plan, monitor, control and complete aircraft documentation for our airline customers and on behalf of Sharjah Aviation Services.Coordinating withCargo, BRS, boarding gate and refueling agent for safe and timely departure of flight.Management and proper utilization of the allocated manpower to meet the standards and requirements of the customer airlines.On arrival implementation of work as per CPM/LDM and releasing to respective areas priority wise.On departure loading as per load plan and releasing aircraft on time.Familiar with baggage reconciliation system.Maintaining ULD in/out records on each flight basis. Show less