Experience

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  Public works and government services canada

  Jan 1988 - Apr 1988

  Programmer / support technician

  • Software tester and evaluation• Provide detail documentation on different related software.• Graphics designer

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  Canada post

  Jan 1989 - Apr 1989

  Computer programmer specialist

  • Creating a large database program in DBASE III+ for the departement of IT.• Documenting all modules with detail information and their purpose• Was given a deadline of up to 4 months and was able to do it whithin 3 months with detail documents and training.

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  Conseil scolaire de la langue française (french school board)

  Jun 1989 - Dec 1989

  Computer programmer / technical support

  • Implementing Network equipment throughout the schools.• Telephone and direct on-site PC support services to users• Installing, configuring and teaching school members to use the software.• Provide support on hardware and software.• Writting and debugging computer language codes for the QNX operating system.

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  Environment canada, (s.i.d) system information division

  Jan 1990 - Dec 1990

  Helpdesk support specialist

  • Provide telephone and direct on-site PC support services to users in the building.• Provide support on the central node of a nation-wide department network• Provide support on hardware and software on a large WAN Network.

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  Department of the secretary of state of canada

  Jan 1991 - Jun 1993

  Lan support/administrator

  • Network installer and administrating 2 networks using Performance Technologies PowerLan by bridging them to the Departmental Backbone networks. • Maintain on-site technical support for client’s activities and requests.• Administrating the network resources for hardware and software. • Provide continuous technical support for 1300 users, both locally and remotely across Canada. • Provide software and hardware installation, troubleshooting and repair on PCs, printers, and peripherals.• Standardise and documenting procedures by creating a database application to track problems and solutions. Show less

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  Environment canada

  Jul 1993 - Sept 1997

  Network support specialist

  • Responsible for providing technical support of an Ethernet LAN consisting LAN products including PC's as well as third party-devices.• Combining technical and applications user support by telephone and site visits throughout Les Terraces de la Chaudière and at Place Vincent Massey buildings.• Extensive experience in the use of Microsoft and third party software products by configuring, monitoring and troubleshooting of a Microsoft network.• Backing up, verifying and maintaining the backups on servers on a daily basis. Show less

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  Champagne computer consulting

  Sept 1997 - Mar 2018

  • Working as an entrepreneur computer consultant, my duties are providing hardware, software and network solutions for on-site clients. • Consulting, purchasing, selling, installing, programming, repairing and troubleshooting computer equipments. • Working as an entrepreneur computer consultant, my duties were to provide hardware, software and network solutions for on-site clients. • Consulting, purchasing, selling, installing, programming, repairing and troubleshooting computer equipments.

  • Computer Consultant

    Sept 1990 - Mar 2018

  • Computer Consultant / Technician

    Sept 1997 - Dec 1997
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  Ministry of the attorney general

  Dec 1998 - May 2000

  System officer level 3

  • Expertise in Network and Technical Support for clients, employees, lawyers and judges.• Responsible for developing applications, modifications, troubleshooting and repair computer equipments.• Strong knowledge in hardware / software including Microsoft NT in local and remote LANs.• Responsible for backing up and maintaining the server data for NT & Novell platforms on a daily basis.• Work in programming concepts and languages to analyze business requirements for clients.• Taking careful judgments in analyzing problems and providing clear and simple solutions for clients to understand. Show less

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  Bell sympatico

  Sept 2000 - Apr 2001

  1st and 2nd level support

  • Provide telephone services to Bell Sympatico clients for installing, configuring, troubleshooting Bell Sympatico High Speed equipment. • This involves standalone and multiple PC configurations on a single High Speed modem on Windows and MAC platforms.

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  Dgpfss (director general personnel family support services)

  Apr 2001 - Sept 2009

  Network support specialist

  • Network Administrator/Client support first, second and third level.• Hardware and software support to users.• Performing hardware and software installation.• Maintenance and troubleshooting of software and hardware.• Conducting post-installation activities such as reviews, changes and maintenance for software to ensure that systems continue to meet objectives and remain operational.• Supporting and assisting in-house and remote users with their hardware and software problems.• Provide users with appropriate IT tools and assistance to ensure that tools are easily accessible and users are able to efficiently accomplish their duties.• Preparing and maintaining an on-line help file (FAQs) for network users.• Maintaining a help desk log for all trouble calls and their solutions.• Distributing IT equipment and maintaining a distribution account record for IT equipment.• Responsible for evaluating and recommending appropriate purchases or development of system software to users.• Backing up regional servers and maintaining the storage of the backup media.• performing network administrative functions on the organizations servers.• Network Administrator as well as backup operator's functions for maintaining the servers daily functions and oprations.• Security manager for network files and folders. Show less

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  Transport canada

  Jun 2010 - Sept 2010

  Technical support analyst (contract)

  • Providing 1st level technical support (Head Quarter) for Transport Canada employees and external clients by providing guidance and troubleshooting by resolving first level incidents.• Escalating 2nd and 3rd level support calls to proper channels with the Transports Canada Ticketing system.• Extensive experience in the use of Microsoft, MAC and third party software products

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  The canadian payments association

  Jan 2011 - Jun 2011

  Service desk analyst

  Providing first level support to internal and external customer base with strong technical and problem solving skills, coupled with strong communications skills in both official language. • Troubleshoot incidents and support internal and external customer base• Incident and Problem management • IT functions such as reporting, trending, and analysis • Various health and systems checks • Setting up workstations and installing applications • Resetting user accounts for Active Directory, phone system• Monitoring, in real-time, critical system components Show less

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  Global affairs canada | affaires mondiales canada

  Sept 2011 - Feb 2017

  • Responsible for complex information management and information technology (IM/IT) problem troubleshooting, resolution and escalation as they pertain to the ministry's global IM/IT infrastructure and its respective software and hardware. This would include the ministry's standard and secure networks.• Troubleshoot and document hardware and software related problems associated with both classified and un-classified networks as well as Administration and maintenance of secure ID DISA tokens and secure ID DISA client accounts; associated with various ministerial mobility tools such as laptops, remote connections/network access, and virtual private networks;• I possess very strong skills in client management and client relations and clients are often faced with difficult and very limiting situations by supporting with the utmost courtesy, understanding and efficiency;• With many years of experience/knowledge, I have a very strong background in hardware/software by providing customer support for a wide range of Microsoft software, MACs and third party software along with peripherals, computers, handheld devices and Blackberries;• Escalate problems to respective deeper tiers within the support structure of the organization if they cannot resolve themselves. By using/creating ticket management system for client incidents and requests for assistance received by telephone, e-mail, website or other means and for entering the information related to these incidents/requests into the departmental incident and problem tracking systems (BMC Remedy). Show less Providing first level support to internal and external customer base with strong technical and problem solving skills, coupled with strong communications skills in both official language. • Troubleshoot incidents and support internal and external customer base• Incident and Problem management throughout Signet3 and C5 Network system• IT functions such as reporting, trending, and analysis • Resetting user accounts for Active Directory, phone system• Provide technical guidance over the phone and training to users• Diagnose and setup DISA RSA Token(s) for internal clients and clients that are on a Mission Show less

  • Service Desk Analyst

    Jan 2011 - Feb 2017

  • IM/IT Service Desk

    Sept 2011 - Feb 2014
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  Public service alliance of canada

  Feb 2014 - Aug 2014

  It support analyst

  • Install, replace and troubleshoot hardware, including, but not limited to PCs, laptops, printers, scanners, multi-function devices and blackberry in a network environment.• Implementation of PC Life-cycle, including installation, setup and/or troubleshooting Windows 7 Professional on a networked environment.• Provide second level IT client support services to all including sites and/or regional offices for computer hardware and software, multi-media troubleshooting services as well as management of loan inventory.• Asset Management, includes, but is not limited to shipping and receiving, tagging and data entry.• Assist in large moves of computer hardware.• Assist in the roll-out of new applications, hardware and software.• Develop and maintain technical documentation, processes and procedures. Show less

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  Ministry of infrastructure canada

  Jan 2016 - May 2017

  It analyst

  I am currently working as an IT Analyst and providing telephone and on-site service to clients from installing, repairing, troubleshooting, guiding and creating step by step instruction on using IT equipment, peripherals, tablets, and Blackberry. Demonstrating a strong technical aptitude and problem solving skills coupled with strong communication skills in both official languages. I also demonstrate expertise in utilizing ITIL Incident and Problem Management processes to resolve client issues and proactively investigate problems within the Infrastructure Canada department.• Providing IT Support services to Infrastructure Canada employees;• Monitoring an Inbox for IT Requests;• Working as a member of a project team;• Performing research to find solutions to technical problems;• Perform Asset Management Duties• Developing, coordinating, tracking and monitoring IT Requirements, schedules, action items and client requirements;• Providing administrative expertise and support to Client Services/Liaison manager in the delivery of IT Client Requirements;• Coordinating, tracking, updating and reporting of the IT requirements while being focused on service improvement;• Develop IT procedures and documentation for end-users;• Liaison and reporting IT Services Program information to Client Services/ Liaison Manager and IT Service Delivery Teams both internal and external to the department;• Coordinate requests o Employee processes  New Employee,  Employee Move,  Departing Employee, and  Provide new employee orientation• Route tasks to the appropriate knowledge center; • Administer INFC Blackberry program  Coordinate delivery of equipment  Create / change / cancel accounts • Track and manage INFC computer and software inventory with automated systems ;• Procure computer supplies / equipment / software through established procedures ; and• Meeting minutes. Show less

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  Canadian armed forces | forces armées canadiennes

  May 2017 - Mar 2018

  Im/it security officer – pki administrator

  - Monitoring the Inbox for IT Requests;- Working as a member of a project team;- Developing, coordinating, tracking and monitoring IT Requirements, schedules, action items and client requirements;- Provide services to clients through phone and/or emails relating to technical assistance- Create and service accounts as they relate to Public Key Infrastructure (PKI) and the Entrust Software in both official languages.- Work within EITSM helpdesk ticketing tool and manage incoming and outgoing tickets as they relate to PKI relate issues.- Communicate effectively written and orally in both official languages.- Conduct an in depth troubleshooting of PKI, Entrust software and account management.- Providing business systems, network and Internet support to users in response to identified difficulties.- Recommending and implementing complex security requirements.- Work independently and refer to documentation as needed. Show less

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  Department of national defence

  Nov 2018 - now

  - Monitoring the Inbox for IT Requests;- Working as a member of a project team;- Developing, coordinating, tracking and monitoring IT Requirements, schedules, action items and client requirements;- Provide services to clients through phone and/or emails relating to technical assistance- Create and service accounts as they relate to Public Key Infrastructure (PKI) and the Entrust Software in both official languages.- Work within EITSM helpdesk ticketing tool and manage incoming and outgoing tickets as they relate to PKI relate issues.- Communicate effectively written and orally in both official languages.- Conduct an in depth troubleshooting of PKI, Entrust software and account management.- Providing business systems, network and Internet support to users in response to identified difficulties.- Recommending and implementing complex security requirements.- Work independently and refer to documentation as needed. Show less

  • PKI Administrator - IM/IT Security Officer

    Jan 2017 - now

  • IM/IT Security Officer - PKI Administrator

    Nov 2018 - now