Experience

• 

  Mitie security ltd.

  Mar 2003 - Mar 2012

  Operatiions manager

  • Responsible for client/customer care & retention of elements of the company’s most valuable portfolio. This encompassed national contracts, locally managed assignments & keyholding for varying hours with a value of £4.5+ million of branch turnover• Recruitment and discipline of officers and shift managers. • Risk assessing (IOSH) new sites and generating assignment instructions• New site start-ups (including TUPE officers)• Creating and delivering presentations to prospective clients and costing contracts. • Scheduling and rostering using computer and related software. • Completing weekly and by period OPS. • Working to a defined operational budget and forecasting needs• Trained to Level 3 standard (City & Guilds) for delivering learning, enabling me to train new and incumbent staff Show less

• 

  Unemployed

  Jun 2014 - now

  Part time student

  BA Hons Degree in Business & Management

• 

  Mitie security ltd.

  Apr 2015 - Aug 2016

  Operational support manager

  • Assisting and reviewing scheduling and correct preferred roster patterns.• Assisting and reviewing and correcting establishment documents.• Review non workers / AWOL and return to work interviews in branch.• Reviewing and correcting data on the computer system ensuring accuracy.• Assisting with chasing screening & vetting for critical contracts.• Scheduling and covering gaps on sites.

• 

  National highways

  Sept 2016 - now

  Control room operator