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Valerio De Santis

Valerio De Santis

Followers of Valerio De Santis528 followers
location of Valerio De SantisRome, Latium, Italy

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  • Timeline

  • About me

    Customer Service Specialist - Modelli di assistenza al Cliente presso Poste Italiane

  • Education

    • Centro di formazione linguistica EDUPLANET

      2014 - 2015
      English EconomicTraining

      Level B2 Prepoaration Course for FIRST CERTIFICATE

    • Associazione Forifo

      2009 - 2010
      English Training English

      Course for Certificate (Level B1)

    • A: Labriola

      2000 - 2005
      High School Degree Scientific High School

      Final Mark: 96/100

    • Sapienza Università di Roma

      2005 - 2008
      Laurea triennale Ingegnere Gestionale Project Management ICT / Economia

      Manufacturing Engineering/Management, Logistics Engineering/Management, Management and Costs Control, Production Planning, Optimization Algorithms, Automatic Controls, Problem Solving MethodsBachelor thesis: “il controllo dei costi di un progetto: l’avvio di un attività commerciale”.

    • Sapienza Università di Roma

      2009 - 2011
      Laurea Magistrale Ingegnere Gestionale Project Management ICT / Economia

      Manufacturing Engineering/Management, Logistics Engineering/Management, Management and Costs Control, Production Planning, Optimization Algorithms, Automatic Controls, Problem Solving Methods, Project ManagementMaster thesis: “modelli dinamici per lo studio del comportamento umano in caso di panico”.

  • Experience

    • Poste Italiane

      Jun 2011 - now

      Analyst for "Project TITAN: Il Sistema di Moneta Elettronica e Servizi a Valore Aggiunto Multi-canale"​ - Innovation for Payment Systems and value added services. Support for "International initiatives for standardization of SEPA Payment Systems"​PMO and Analyst activity for "Project Postepay Evolution"​, "Project NFEC", "Project NFEL", "Project NFEP"MasterCard certification for Project - Integration ContactLess and chip tecnology on the postal POS device Support for "Project TITAN" - Innovation for Payment Systems and value added services. Support for "Project EMOTICONS", analysis of softwares for Public Administration reports

      • Customer Service Specialist - Modelli di assistenza al Cliente

        Jul 2020 - now

      • IT Specialist

        Jun 2012 - Jul 2020

      • Stageur

        Jun 2011 - Jun 2012

  • Licenses & Certifications

    • SOCIO ISIPM

      ISIPM
      Nov 2012

    • ECDL (European Computer Driving Licence)

      European Union
      May 2005

    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Sept 2018

    • PRINCE2® 2009 Foundation

      APM Group
      Nov 2014

  • Volunteer Experience

    • Volontario

      Issued by AMKA onlus on Jul 2016
      AMKA onlusAssociated with Valerio De Santis

    • Volontario

      Issued by Comunità di sant'Egidio on Jun 2005
      Comunità di sant'EgidioAssociated with Valerio De Santis