Experience

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  Icon computers pvt ltd.

  Jan 2004 - Jun 2007

  System administrator/faculty

  • Acting as network engineer , dealing issues with network issues -LAN,WAN, Etc• Experience of working on L2/L3,Switches, Router, load-balancer, Firewall and databases.

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  Zte

  Jun 2007 - Aug 2009

  Telecom engineer (project support and co-ordinator)

  • Worked as a “Project engineer” on telecom projects for ZTE customers - Reliance, TATA, and BSNL.• Involved in execution of installation, commissioning, integrating and ATP testing of ZTE MSC/MGW (Telecom switches) and 3550, 4948 Cisco switches to complete project of program phase.Prominent Projects: 1-Reliance CDMA Expansion Project, Phase-5, (Aurangabad, Dhule, Nagpur, Wardha and Solapur).2-TATA CDMA Expansion Project, Nagpur.3-BSNL Expansion project, Nagpur and Aurangabad. Show less

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  Reliance communications

  Aug 2009 - May 2011

  Deputy manager

  • Projects included deploying E1 to provide Voice -PRI, Data - BRI services to end customers.• Work included Project Scope definition, Preparing Project Plan, Creating timeline, Setting up Meetings, creating change requests, MOM, Status Reports, sign off on closure documents etc.

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  Flightcase it services p ltd

  May 2011 - Jul 2013

  Team lead projects

  • Worked with ‘Flightcase IT services’ as a “Project Lead” working on major “Telecom projects” based on Supersonic SBC, LNP, Batch, NGN and several small projects as per customer requirement.• Responsible for managing several solutions/projects across platforms with activities including planning, estimating, resources deployment & utilization and risk identification & mitigation.

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  Atos india

  Jun 2013 - Jul 2015

  Associate consultant (project lead)

  • Transition/Migration project for Service Now implementation in Managed Services environment.• Managing successful delivery of SLA’s & KPI’s for all IT Service Management processes and activities• Awarded ‘Excellence Award’ Jan 2014 for achieving project milestone and project success.

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  Mphasis

  May 2016 - Sept 2017

  Sr.project manager

  Headed Program of HPE with TCV of $ 1.5 Million for Office relocation, network/hardware upgrade and access point deployment for multiple office locations across US and EMEA region (Total 30 Sites) and successfully achieved the revenue targets.

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  Teksystems- dxc (hpe)

  Jan 2018 - Jun 2019

  Program manager

  Managed Program of budget 8 Million $ which Includes setting up managed private cloud for one of leading banking, finance and insurance organization. Program Includes Private cloud setup, Apps Migration, decommission of devices/servers from Existing DC • Prioritizing projects under program, setting up internal budget for individual projects, assigning Projects to project managers and Leading team of 10 PMS in delivery of the program. • Guide PMs for resource alignment, scope and solution development, approve project management plans, making sure solutions are aligned to project and fulfilling customer’s requirement.• Involved in procurement, vendor selection and negotiation. Responsible for third party vendor delays/issues for equipment or resources.• Tracking progress of all projects through regular meeting with PMs to ensure no deviation in project boundaries.• Overseeing project activities and making sure PM’s and team following process and procedures for customer delivery.• Lead/Guide/mentor PM’s by providing solutions to avoid Schedule/cost variance, ensuring project level margins are achieved. • Reviewing and measuring project risks whether stated or not and managing them to resolution or escalating them accordingly to minimize their impact on the project/Program.• Analyze/review project status report, prepare program overview reports and presenting to leadership and customer.• Playing role of SPOC for the Account Executives, Client and participate in the Strategic Meetings.• Managing financials of complete program by making sure FR raised for all projects as scheduled and invoice received by customer through coordination with PM’s and PMO team. Reporting account level revenue and margins to leadership. • Responsible for end to end delivery of all Projects under Program. Managing escalations of all project under program. Show less

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  Sungard availability services

  Jan 2018 - Aug 2018

  Sr project manager
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  Microland limited

  Jun 2019 - Aug 2020

  It project /program - delivery manager

  Managing02 programs – Datacenter lift and shift- Includes Apps migration, Network upgrade- SD WAN. (Budget 2 Million) Individual projects- Azure Firewall Expansion, Network monitoring tool enhancement (170K) • Involved from inception to completion of IT delivery right from presales process, RFP/RFQ, Drafting SOW /Charter.• Keeping eye on project/program pipeline, reserve and align resources to delivery (PMs, Architect, Team leads etc.)• Help develop customer solution based on understanding customer needs and aligning those needs with adequate offerings.• Mentor/Guide PMs to manage projects within agreed boundaries of scope, time, cost, margin, acceptance criteria.• Reviewing all project with PMs to ensure all projects are in line with delivery criteria and mitigate potential risk/issues.• Overseeing all projects under program and focused on ensuring customer goals are achieved and timelines/margin are intact.• Keeping program Budget/margin intact by Achieving Project level margin, Band mix, re-estimation, vendor negotiations, fast-tracking /Crashing as required. • Act as bridge between vendors, PM’s and procurement team regarding issues and delays of third party/vendors.• Managing program financials by recording FR, billing, invoicing of projects under program in coordination with PMO team• People management - Selecting/hiring/ onboarding PMs. Setting KRA, Responsible for PM Appraisals.• Customer contact for all escalation and issues for portfolio/account level. Managing escalation of program delivery.• Providing account level visibility to leadership/customer through regular meetings and reports of project/program progress.• Prepared presentation for sales team highlighting flexible service offering slabs, new tools and process. Show less

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  Deutsche bank

  Aug 2020 - Feb 2024

  Avp- major project - it delivery manager

  Heading Major projects for Office optimization & relocation, network/hardware upgrade and access point deployment for multiple office locations. • Responsible for gathering requirements, estimating budget, manage dependencies and Prioritize Projects .• Managing multiple Major projects from Initiation to completion, includes overall planning and execution of the projects which involves developing Project Proposal /Contract, defining project scope, preparing project plans and schedules, resource estimates, status updates, project communication and ensuring project completion within agreed time frame. • Producing & maintaining project management plans and documentation and establishing the overall success criteria for a project, including; time, cost, technical and performance parameters. and efficiently managing resources including supplier• Executing project management plans for successful completion of all tasks within planned timeframe by tracking project activities and efficiently managing resources including supplier/Vendors/third parties.• Regularly interfaces with all appropriate stakeholders to communicate status and ensure smooth transition of the business solution throughout the project lifecycle.• Managing, controlling and documenting changes to scope, schedule, deliverables, budget, quality and risks and issues.• Taking appropriate action in case of any deviation from the project baseline in terms of scope/time/cost, etc.• Exceptional in project/program budget/revenue management. Skilled in Consistently in achieving Margin.• Taking appropriate action in case of any deviation from the project baseline in terms of scope/time/cost, etc.• Excel in project/program budget/revenue management. Record of Consistently in achieving project/program Margin. Show less

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  Cloud4c services

  Aug 2022 - now

  Technical account manager / delivery manager

  • Leading team of 15+ Program managers and project managers to ensure smooth delivery according to customer expectation.• Providing leadership and strategic direction in handling all aspects of IT deliveries right from inception to completion, • Expertise in meeting and consistently improving SLAs and ensuring KPIs are met, service targets are achieved, and projects are being delivered withing planned criteria (Scope/Time/Cost).• Immense experience in managing all aspects of Project Management viz., resource alignment, scope & solution development, approve project management plans, making sure solutions are aligned to project and fulfilling customer’s requirement.• Reviewing and handling escalations & all support related issues enabling improve customer satisfaction.• managing Account Financials/Forecasting, analyzing Budget/Revenue, and achieving margin through effective cost management to improve Delivery.• Operating as the lead point of contact for all matters specific to accounts, Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management - Negotiate contracts and close agreements to maximize profits.• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Providing account-level visibility to leadership/customers through regular meetings and reports of project/program progress• A key driver in ensuring 100% utilization of resources with effective account monitoring, hiring the right talent and on-boarding resources, tracking bench resources, and identifying new opportunities/engagements. • Leading a team of dedicated program and project managers to manage 30+ customers for Billing, Upselling and Renewals, thereby increasing the revenue per customer. Show less