Experience

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  Department of family and community services - nsw businesslink

  Jan 2004 - Aug 2006

  Project manager

  Infrastructure projects

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  My natural health

  Jan 2007 - Apr 2014

  Managing director

  From start up to very successful online Supplements and Health Products store, My Natural Health grew to become one of New Zealand's largest and most popular online stores in the Supplements and Natural Health products industry.General ManagerProject ManagementIt ConsultantManagementManagement consultingWebsite developmentSEODigital marketingHRBusiness AnalystStrategic planning

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  This side up ltd

  Feb 2014 - Jul 2014

  Project manager - digital marketing

  Project ManagementDigital Marketing ManagerAdwordsSEO StrategyAnalyticsContentFacebook Ad's

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  Eci software solutions - naverisk

  Jul 2014 - Feb 2018

  Operations director

  COO/Operations Director role, leading Global Teams in supporting Naverisk and running the day to day Infrastructure, Development team, Customer success and Digital Marketing and Support teams.The company was acquired by a much larger organization in early 2015 ECi Software Solutions based in Texas. I ran 40+ Projects while overseeing the running of the business.Senior Project ManagerProduct ManagementDigital MarketingOperationsChange ManagementRisk managementStrong Business analystLeadership and Management focusCustomer SuccessHR Show less

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  Shine on

  Sept 2018 - Mar 2020

  General manager

  Sept 2018 – March 2020 - General Manager of Shine On - Directing all Operations:Shine On is one of New Zealand’s largest online and retail based, Women’s Fashion business with over 450 orders per day online and two busy stores with over 60 + staff.• General Manager of all Operations• Leading the Company through organizational & cultural change• Responsible for the overall running of the company• Managed over 60 staff• Managed Online business with over 450 orders per day (on avg)• Managed the IT and Development Infrastructure• Responsible for all OH&S Management throughout the company• Managed 9 x Teams which included:• Inwards Goods/Warehouse• Dispatch• Customer service • Buying team• Sales & Marketing• Retail 2 x Stores• IT• OH&S• HR• Responsible for maintaining the business Infrastructure• Responsible for maintaining and improving the IT Infrastructure.• Responsible for planning and delivering all company wide Projects. • Responsible for all Strategy and Business Analysis• Responsible for business growth• Responsible for maintaining high staff morale levels and • Maintaining a positive company cultureAchievements: Stabilized and spearheaded the company culture through a time of huge organizational and cultural change. Implemented a new inventory software system (cin7), implemented an HR tool (enable HR), implemented a customer service desk tool (live agent and Zen desk), implemented Slack as an inhouse communication tool. Reviewed and improved business processes on a regular basis. Managed 7 highly performing teams. Wore multiple management hats ongoing. Show less

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  Changesoup

  Mar 2020 - Apr 2022

  General manager

  Changesoup – Change Management Software (Saas) – www.changesoup.ioChangesoup is a SaaS based Change Management, Project Management, Risk and Daily Task Management Software application. • Operations• Project Management• Product Strategy and placement • Management of the development team• Management of the Customer Service Team• Management of The Support Team• Product design and architecture• Product Testing• Product Marketing – Digital Media• Product Management• Operations Budget and forecasting• Business Analysis Show less

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  Publicis groupe

  Apr 2022 - now

  Operations director at kiwiplates