Yansong Yu

Experience

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  EukaPay

  Sept 2021 - Dec 2021

  Data Analyst

  - Efficiently consolidated and processed large amounts of investor data using Excel and Python, performing data cleansing, and handling missing information, thereby enhancing the accuracy of subsequent analyses.- Streamlined user identification by implementing Python automation, reducing manual review time and effort.- Developed Python and SQL scripts to collect, clean, and combine cryptocurrency data from various platforms. Further, designed Python functions that enabled customers to access and visualize blockchain balances and transaction history.- Preprocessed images using OpenCV and utilized Tesseract alongside Python for OCR, specifically focusing on text localization, character segmentation, and character recognition, ultimately aiding in document recognition. Show less

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  Rocky Mountaineer

  Apr 2022 - Oct 2022

  Customer Service Specialist

  • Consistently delivered top-tier guest experiences by executing daily operations and showcasing an in-depth understanding of products and services. • Managed multi-channel communications, ensuring prompt and accurate responses, leading to heightened guest satisfaction. • Collaborated with internal teams to refine and enhance guest satisfaction processes, resulting in notable positive feedback. • Proactively addressed and resolved guest concerns, solidifying the company's reputation for exceptional customer service. Show less