Experience

• 

  Evelyn learning systems

  Dec 2019 - Mar 2022

  Copyeditor

  Developed academic content, reviewed the work of authors, provided suggestions and feedback to maintain the quality of the content, worked as a trainer, and verified facts to ensure the accuracy of the content.

• 

  Aptara

  Mar 2022 - Sept 2022

  Journals coordinator

  Review work of proofreaders and editors for quality, correctness, and consistency of the manuscripts according to the established guidelines, develop workflow and schedule to meet deadlines, develop working relationships with authors, designers, and production staff, notify other teams about any changes in workflow and schedule, and provide administrative assistance to the editorial board.

• 

  Evelyn learning systems

  Sept 2022 - Aug 2023

  Team lead

  Manage a team with an inspiring team environment with an open communication culture, set clear team goals, plan project deliveries, oversee the day-to-day operations, monitor team performance and discover training needs, and suggest and organize team building activities.

• 

  Contegra infosys llp

  Aug 2023 - now

  - Spearhead communication with the SPOCa at the client end to ensure optimal workload distribution for production teams, guaranteeing seamless project execution.- Track job progress meticulously and maintain detailed production reports to monitor productivity and identify areas for improvement.- Implement performance measurement metrics for the team, analyzing the TAT and quality of delivery using appropriate sampling techniques to drive performance enhancement.- Organize and facilitate internal team meetings for training and quality discussions, collaborating closely with dedicated trainers/QA personnel to drive long-term process improvement initiatives.- Coordinate with internal resources to allocate daily inflow and ensure flawless execution, optimizing resource utilization for maximum efficiency.- Ensure timely delivery of all projects while upholding expected quality standards, maintaining a sharp focus on meeting client expectations.- Identify and report quality and process gaps to management, providing actionable insights and recommendations for corrective actions to drive continuous improvement.- Drive client and employee engagement processes to foster stability and promote business growth, ensuring alignment with organizational objectives.- Contribute innovative solutions and out-of-the-box ideas to drive business growth, addressing core issues and challenges effectively.- Maintain comprehensive project documentation and reports as required, ensuring accuracy and completeness for effective project management and decision-making. Show less - Lead various editorial teams, fostering a culture of creativity and excellence.- Spearhead client engagement efforts, understanding their goals and translating them into actionable project plans.- Oversee project execution, ensuring timely and high-quality deliveries that meet or exceed client expectations.- Serve as the primary point of contact for clients, maintaining open lines of communication and managing client satisfaction.- Collaborate closely with cross-functional teams to optimize content strategies for maximum impact.- Conduct regular project assessments and post-mortems to identify areas for improvement and enhance project outcomes.- Mentor and guide team members, nurturing their professional growth and skill development.- Analyze and report on content performance metrics, using data-driven insights to refine strategies and achieve desired outcomes. Show less

  • Assistant Manager

    Apr 2024 - now

  • Team Lead

    Aug 2023 - Apr 2024