Experience

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  Adt

  Jan 2007 - Jan 2007

  Sales associate

  • Contacted potential clients and made presentations on products and services• Trained and led groups of new sales representatives • Assisted senior management to close large volume sales• Independently developed leads through multiple media of communication

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  Dixie collectibles division of georgia pacific

  Jan 2008 - Jan 2008

  Maintenance technician

  • Operated a packaging line for finished goods• Carried out troubleshooting of the packaging machines during failure• Assisted the quality control department to carry out product testing

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  Credit bureau of canada collections

  Jan 2013 - Jan 2013

  Collections officer

  • Contacted debtors on behalf of clients to close debts in arrears• Assisted debtors in financial planning through budgeting and negotiations with creditors

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  Progress career planning institute

  Feb 2018 - Jul 2018

  Computer network and hardware technician in training

  • 6 months of computer technology, networking and security experience at PCPI• Comptia A+ , MCP (server 2016), ITIL, JNCIA certified• Experienced with Oracle Virtual box, VMware workstation and Hyper-V• Installed, configured (security) and troubleshoot wireless networks• Configured and troubleshoot network routing protocols (Static, RIPv1, RIPv2, OSPF & EIGRP)• Configured trunking, VLANs, STP, frame relay, network address translation, access control lists and port security on routers• Built a CNNA Lab rack consisting of three Cisco 1941 routers and three Cisco 2960 switches• Developed understanding of general networking practices through CISCO Packet Tracer, GNS3 and a CCNA Lab rack• Knowledge of network CLI commands through the use of Packet Tracer and terminal emulator programs such as Tera Term and PuTTy.• Working knowledge of routing, switching, network applications, protocols, and services• Knowledgeable about high availability, failover clustering and network load balancing Show less

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  Ibm

  Aug 2018 - Aug 2018

  Bench technician

  • Configured and troubleshot computer hardware.• Installed, configured, and troubleshot printers and various peripheral devices.• Performed PC hardware installations & upgrades.• Assessed, troubleshot, repaired, installed hardware, operating systems and applications.

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  Cognizant

  Sept 2018 - Mar 2019

  • Identified data-driven solutions to incidents by generating reports in ServiceNow.• Managed the floor and supported the team in day-to-day operations.• Primary point of contact for high priority client issues. Supported the service desk with oversight of critical incidents and business facing communications. • Facilitated communication between clients and specialized team while identifying areas for improvement and process gaps. • Ensured Service Level Agreements/Operational Level Agreements are being met with internal departments and external vendors.• Trained L1 and L1.5 agents and updated knowledge documentation. Show less • Provided hardware, software and networking technical support to corporate users, brick-and-mortar retail stores and various on-site technicians globally.• Primary tools utilized: ServiceNow, SCCM, RSA security administrator, Parity – Bit9, Active Directory, RDP, Ericom software, LAPS, Lotus and Domino. • IBM and HP Servers, Cisco switches and routers, Zebra wireless controller and access points. • Music & paging systems, digital signage, touchscreen displays and monitors, amplifiers, printers, faxes, thin clients (HP, Wyse & IBM), InTouch Time Clocks, IP phones, two-way radios, UPS, Call forwarding systems, Wireless scanners, and Printers (Laser and thermal). • Mobile device management (Microsoft Intune). • Kronos workforce central, IBM Domino and Lotus Notes, Citrix XenApp and XenDesktop, Micro Focus Rumba, BitLocker, Papervision document viewer, Microsoft Outlook, Skype, and an additional 100+ corporate application globally.• Experienced with Windows NT, Windows XP, Windows 7, Windows Embedded POSReady 7, Windows 8, Windows 10, Windows Server 2012, Hyper-V servers and virtual machines.• Point of sale applications (Xstore and Triversity).• Trained and troubleshot Xstore [Lead non-Lead], Xenvironment, Xadmin, Triverity and backoffice. Show less

  • Technical Lead

    Dec 2018 - Mar 2019

  • Technical Support Analyst

    Sept 2018 - Dec 2018
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  Rogers communications

  Mar 2019 - Apr 2020

  Operations support analyst l2

  • Tier 2 for all Rogers and Fido stores across Canada (Approx. 360).• Supported payment card technologies: Verifone, Chase Paymentech, Tender Retail.• Supported POS/MPOS software and hardware, including POS workstations and peripherals.• Cisco L2/L3 switches, Alcatel fibre, and Meraki MR32 based network support for all stores.• Worked with multiple 3rd party vendors and on-site technicians. • Additional responsibilities included assisting in creating and maintaining documentation, training level 1 agents, patching, scripting, and assisting with deployments and rollouts. • Software applications: SevOne NMS, Citrix, ServiceNow, V-Docs, Oracle retail POS, LogMeIn, Kace (K1000), Sharepoint, Kronos, Oracle SQ server. Show less

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  York university - ngwn research labs

  May 2021 - Aug 2021

  Undergraduate research assistant

  • Developed a wireless telecommunications network model and an autonomous vehicular network model in MATLAB.• Implemented deep learning algorithms using Pytorch/Python.• Applied supervised and unsupervised deep learning methods to solve joint user association and bandwidth/power allocation problems. • Conducted a review of current literature in the domains of deep learning, URLLC and vehicular networks.• Presented at Lassonde Undergraduate Research Conference.