Experience

• 

  Dotz

  Oct 2013 - Jul 2018

  - Monitoring performance indicators and identifying improvement opportunities.- Preparing reports and presentations on results.- Conducting performance evaluations and employee development. - Managing customer service through email and social media.- Preparing case dossiers for the Legal department.- Monitoring transactions and analyzing documents for account approvals.

  • Customer Relationship Supervisor

    Oct 2017 - Jul 2018

  • Customer Relationship Analyst

    Oct 2015 - Oct 2017

  • Customer Service Assistant

    Oct 2013 - Oct 2015
• 

  Iugu

  Apr 2021 - now

  - Otimização e aprimoramento de processos;- Condução de investigações em casos de alto risco;- Suporte estratégico a analistas e gestores;- Estruturação da área de investigação e monitoramento contínuo de indicadores de desempenho. - Analyzing compromised accounts and monitoring financial transactions.- Creating reports and case studies to identify fraud prevention opportunities.- Collaborating with Compliance and Legal departments on cases involving money laundering and other crimes. - Conducting document authenticity analysis for account approval.- Monitoring withdrawal requests.

  • Analista de Prevenção à Fraude Sênior

    Oct 2024 - now

  • Fraud Prevention Analyst

    Dec 2022 - Oct 2024

  • Jr. Fraud Prevention Analyst

    Dec 2021 - Dec 2022

  • Customer Relationship Assistant

    Apr 2021 - Dec 2021