Experience

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  Miller auditorium

  Jan 2000 - Jan 2004

  Ticket office student leader

  ▪ Assisted customers with seating and purchases▪ Resolved customer issues▪ Supervised other student ticket office staff▪ Ran sales reports and reconciled cash upon ticket office open and closure

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  Western herald

  Sept 2002 - Sept 2003

  Senior news writer / assistant editor

  ▪ Recorded the Kalamazoo City Commission weekly.▪ Wrote and revised stories.▪ Generated story ideas.▪ Edited stories.▪ Assigned deadlines.▪ Conducted weekly budget meetings.▪ Composed Glances (campus community events calendar).

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  Kalamazoo gazette

  Sept 2003 - May 2004

  Local news intern / freelance writer

  Freelance Writer, Kalamazoo GazetteDecember 2003–May 2004▪ Covered events.▪ Conducted research.▪ Composed Stories.Local News Intern, Kalamazoo GazetteSeptember 2003–December 2003▪ Edited stories for grammar, content and clarity.▪ Investigated and composed local news stories.▪ Documented community happenings.▪ Adhered to strict deadlines.▪ Created Accolade (weekly volunteer showcase).▪ Wrote for local news and business sections.

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  Adecco technical

  Jun 2004 - Dec 2004

  Idaho power company human resources assistant

  ▪ Maintain employment and payroll records.▪ Compiled job posting records.▪ Composed correspondence and position descriptions.

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  O'neill enterprises

  Jan 2005 - Jul 2006

  Executive assistant

  ▪ Composed correspondence.▪ Assisted with technology interactions (email, typing, various software, etc).▪ Composed/Updated office manuals.▪ Coordinated calendar for business and personal affairs.▪ Created computer training manual.▪ Maintained business and personal files.

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  Idaho power company

  Jul 2006 - Jun 2007

  Publishing specialist ii

  Used expertise in writing, editing, and graphic design to compose, edit, format, and coordinate printing to fulfill internal and external communication objectives. Document types included manuals, reports, regulatory submissions, job announcements, policies, procedures, brochures, forms, charts, etc. Created single-source documents for use online and in print, subject to security based on their audience. Many documents contained confidential, proprietary information and were restricted from unauthorized company employees per Sarbanes-Oxley (SOX) regulations. Others were for public consumption and had branding guidelines applied.Initiated a Forms Workflow Improvement Project to assess the creation, distribution, editing, audit, retention, and removal processes for 3,000+ company forms. The project was intended to assess the functionality of the forms collection, specifically in regard to data collection and security, and to identify and resolve litigation vulnerabilities. The project also focused on consolidating the current forms collection, as well as the number of software programs used to deploy those forms. Show less

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  Self employed

  Jun 2007 - May 2008

  Freelance publisher / technical editor

  Provided freelance publishing, design, and technical editing services on a project-specific basis for a variety of companies in the D.C. metropolitan area. Projects included editing and formatting botanical and wildlife reports to be compiled into a utility relicensing application, and formatting the graduate and undergraduate catalogs for Catholic University of America.

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  Icf international

  May 2008 - Nov 2012

  Associate, technical editor

  Provided in-house editorial and desktop publishing services to the Human Capital Management Consulting (HCMC) group as a 95% remote, variable part-time employee. ▪ Utilize Word, PowerPoint, Articulate, Captivate, Acrobat, and Presenter for instructor-led (ILT) and Web-based training (WBT). ▪ Adhere to client-specific style guideline requests, including but not limited to grammar, content, formatting, and Section 508 compliance. ▪ Develop and train project leadership and support staff in document planning, quality assurance, and Section 508 processes. ▪ Enforce department style guide based on Government Printing Office (GPO). ▪ Develop, test, and train project support staff in the application of Word and PowerPoint templates customized for Section 508 compliance. ▪ Manage editorial review processes, including initiating Acrobat Shared Reviews using SharePoint, distributing editorial review assignments to staff, and troubleshooting templates and Section 508-compliance issues. ▪ Clients include private sector companies and numerous Federal agencies: Army, Coast Guard, DEOMI, DHS, DOE, DOT, EMI, FAA, FEMA, FDIC, FDNS, FHWA, HCLMSA, HHS, HUD, NASA, NERC, ODNI, PTO, USFA, USPS, and the U.S. Marshals Service. Show less

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  Insignia technology services

  Nov 2012 - Sept 2015

  Technical writer / publications quality assurance engineer

  Authored and edited system and software documentation and provided accessibility expertise to lead Section 508 testing and remediation efforts for a Federal IT contractor, primarily for contracts with U.S. Department of Veterans Affairs (VA) (VA Learning University [VALU] and National Cemetery Administration [NCA]).▪ Reformatted 350+ pages of Microsoft Word plain text UAT scripts to a fillable form with automated step numbering & cross-references for testers to replicate variable inputs across later scripts▪ Guided a 10-month research and publication effort for an enterprise system business requirements document (BRD) and analysis of alternatives (AOA), normally a 2-year effort ▪ Designed customized SharePoint solutions with complex issue tracking lists that included lookup columns and associated status tracking indicators▪ Researched and coauthored a System Design Document (SDD) and Production Operations Manual (POM) that detailed the architecture and operations of a 20-year-old NCA legacy system built on Java and Oracle Forms▪ Created customized team sites in SharePoint to facilitate efficient information capture and transfer, leveraging coauthoring and version control functionality to apply enterprise content management (ECM) principles to convert the site collection into a project management information system (PMIS)▪ Tested VA Talent Management System (TMS) functionality to author standard operating procedures (SOPs), user acceptance testing (UAT) scripts, and best practice documentation▪ Facilitated VA Learning University (VALU) Documentation Management Committee meetings and authored SOPs and best practice documentation to promote content management and accessibility practices Show less

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  G2 innovative solutions, inc. (g2is)

  Nov 2015 - Mar 2017

  Senior technical writer

  Authored and edited system and software documentation and provides accessibility expertise to lead Section 508 efforts for a Federal IT contractor, primarily for contracts with U.S. Department of Veterans Affairs (VA) Office of Information Technology (OIT) on the VistA Access Enhancements (VAE) and Clinical Decision Support (CDS) task orders. Managed coauthoring environments, review cycles, and version control in SharePoint and GoogleDocs. Edited, formated, and made documentation accessible, including: VAE integration and gap analyses, use cases, test cases, and the requirements traceability matrix; and CDS Knowledge Object Metadata and Lightweight Expressions of Granular Objects (LEGO) Widget Instance Definition & Requirements white papers. Show less

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  Cognitive medical systems, inc.

  Nov 2016 - Apr 2021

  Senior technical writer

  Authors and edits content and provides accessibility and structured authoring expertise to lead Section 508-compliant clinical software documentation efforts supporting the Measure CDS, KNART, and Joint Legacy Viewer (JLV) / Community Viewer (CV) contracts with the U.S. Department of Veterans Affairs (VA) and the Agency for Healthcare Research & Quality (AHRQ) evidence-based Care Transformation Support (ACTS) contract. Manages coauthoring environments, review cycles, and version control in SharePoint, G Suite, and GIT. Show less

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  Red hat

  Apr 2021 - now

  • Principal Technical Writer

    Oct 2023 - now

  • Senior Technical Writer

    Apr 2021 - Dec 2023