Experience

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  Lecg

  Oct 2000 - Dec 2006

  Senior consultant

  • Provided oversight and review of several monthly and quarterly reports with team of 4 analysts. • Participated in client meetings and was responsible for timely and quality client deliverables.• Involved in developing and implementing statistical methods in sample design for purposes of estimating drug usage in hospitals, which ultimately were used to allocate billions of dollars in drug sales between two companies. • Maintained a continuity of knowledge on a 14-year project through client and consulting staff turnover. (Moved with this case from PHB to LECG.)• Served as an effective liaison between consulting staff, SAS programmers, administrative personnel, third party vendors, clients, senior management and experts. • Assessed team through quarterly performance evaluations for junior staff and training consulting staff.• Exhibited strong capabilities for critical analysis and analytical thinking. Show less

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  Contemporary insurance services

  Dec 2006 - Dec 2015

  Program manager

  • Provided excellent customer service for 200 clients resulting in high retention rate of accounts and generating referrals for new clients resulting in additional business.• Communicated with executives of large physician professional groups. • Quickly responded to complicated client needs and successfully advocate on their behalf with insurance companies. • Provided motivating leadership to a 5-person team. Directed their day to day tasks to ensure successful processing of new clients.• Managed conflicts within team and prioritize activities to successfully achieve goals.• Developed and implemented processes for underwriting team to service accounts more efficiently and decrease errors. • Defined data input needed from client system to create customized mandatory reports.• Communicated specific industry requirements to programmer to create reports reflecting client needs. Show less

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  Booz allen hamilton

  Dec 2015 - now

  Project manager /lead associate

  As the Deputy Program Manager of the CMS Healthcare.gov contract, responsible for program execution for a team of 60+ employees and subcontract personnel. Duties include:• Day-to-day management of personnel resources and clients• Tracking program milestones and risks to determine overall health of the program• Document standardized processes across the program and work with the program’s project management staff to implement • Oversee ad hoc projects in many areas of the program including operations, security, and inventory managementAs a Project Manager, responsible for a project to develop a taxonomy for a consumer-facing portal for the Centers for Medicare and Medicaid Services (CMS) to leverage its datasets and support consumers to make better health care decisions. Duties include:• Manage subcontractors as well as in-house staff to deliver quality product to the client • Create timeline for project and track progress against deadlines and budget• Interact with client regularly to assure expectations are being met and deliverables are on time• Provide weekly status reports as well as maintain Confluence and JIRA pages Show less