Experience

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  Becool refrigerated couriers

  Feb 2020 - Aug 2020

  Customer service
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  Occom

  Apr 2023 - Sept 2023

  Network operations engineer

  •Managed and troubleshooted network issues independently in response to the request tickets raised in the CRM.•Optimized the network for performance, security and reliability, and planned future enhancements.•Installed and maintained Nginx servers in the office premises to test and deploy internet speed test services for customer`s end connections.•Addressed customer-related issues, which can include on-site visits, resolving connectivity problems, assisting with router configurations.•Responded and visited sites while on-call rotation for network emergencies, ensuring that services remain operational around the clock.•Configured a cisco test router for a different application and to be included in services offered in future. Show less