Raymond Sung

Experience

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  Eslite 誠品

  Mar 2015 - Sept 2016

  Management Associate

  ．儲備幹部培訓：協同管理近20位員工參與門市運作，負責店面人力規劃、教育訓練，積極參與客訴處理，並在各種檔期特販中取得卓越業績。．門市組長：擔任複合式書店組長，主導中外文書籍經營銷售，同時負責其他非書產品線的全面管理。．店面營運：協同管理近 20 人的門市運作，規劃店面人力、教育訓練，積極參與客訴處理，並在不同檔期特販中達成優異業績。．Participated in a 6-month Management Trainee Training Program, gaining comprehensive experience in store operations management. Successfully improved inventory turnover, purchasing strategies, and refund processes across various product categories. Achieved corresponding targets for profit margins, inventory days, and turnover rates.．Served as a Section Leader in the bookstore, overseeing the sales operations of both local and international books and managed other non-book product categories.．Collaboratively managed the operations of a store with nearly 20 team members. Responsibilities included workforce planning, education and training initiatives, active involvement in addressing customer complaints, and achieving outstanding performance during various promotional periods. Show less

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  意藍資訊股份有限公司

  Nov 2016 - Mar 2024

  ．團隊領導：擔任商業分析師工作團隊的Team Leader，負責指導與協調 8 位成員，共同服務超過 250 名客戶。適應公司擴張階段，策劃組織運作調整，建立清晰的目標導向，成功達成各項服務交付與續約目標，同時與客戶建立穩固的長期合作關係。．業績與成長：任職期間，負責案件的年度訂單金額持續成長，實現目標年複合成長率達 6.3%，其中續約客戶的成長率更是達到 7.5%的成果，整體服務案件數量亦成長超過 100% 。．流程優化與效率提升：整合歷年公司部門與客戶資訊，建立高效的維護管理制度。設計以客戶經營為基礎的Dashboard，首度引入服務成本概念，優化各案成本結構，並協助形成與業務的部門合作共識。．Leading a team of 8 business analysts, providing service to over 250 clients. Concurrently builting solid, long-term collaborative relationships with clients. Fostering a goal-oriented culture to the team while company expansion and successfully achieved each task and retention goal.．The annual sales for cases under my responsibility exhibited sustained growth, achieving a targeted compound annual growth rate of 6.3%. Notably, the growth rate for renewal clients reached an impressive 7.5%. The number of serviced cases exceeding 100% during my tenure.．Integrated the historical information from our department and clients, establishing an efficient maintenance management system. Designeing a Dashboard based on customer management, introducing the concept of service costs for the first time. Optimizing the cost structure of each case and played a pivotal role in fostering consensus for cross-departmental cooperation with the business unit. Show less ．資深資料應用顧問：擔任資料應用顧問，成功管理與服務 25+ 客戶，包括不同產業領域。指導使用單位整合輿情工具與資料至工作流程，每年續約金額實現 17% 的成長。．資料分析與研究專業：負責執行資料分析與研究，結合社群輿情資料與人群貼標資料。成功完成多個研究專案，涵蓋通路、金融壽險、美妝、母嬰、餐飲、地方政府、學術單位等多元產業，提供專業商業洞見。．客製專案管理與技術整合：負責國內外客製專案，運用內部爬文資料、語意分析元件與搜尋引擎技術，協調開發資源與人力，解決特定客戶資料應用需求，累積專案管理和技術整合能力。．Working as a consultant to help 25+ clients identify opportunities and generate strategies from social listening.．Extract insights from 100,000+ channels’ data and deliver to multiple clients, including financial industry, FMCG, F&B, streaming service, agency, marketing research, local government, etc.．Conduct multiple customized projects with engineer, utilizing internal NLP algorithm, search engine and unstructured text data to achieve specific mission. Show less 企業社群數據解決方案專家：．針對企業客戶規劃不同的社群數據解決方案，包含社群聆聽服務、人群貼標串接以及客製化專案等。．負責新案提案銷售與市場陌開，負責案件含括母嬰、旅遊、媒體代理商、研究單位等，年度成功開發 13 件新案。．設計研究報告服務案框架，收斂客戶於商機探索與消費者洞察上需求，並與內部團隊共同協做，提出可執行且有價值的服務方案。．Planning diverse Social Listening & DMP solution within limited budget from clients. ．Developed new leads in different industries including F&B, leading CVS, agency, streaming service, transportation, tourism, financial, academia etc.．Collaborate with data analysts to achieve requirements from contract with proper resource. Show less

  • Manager, Department of Analysis & Service

    Aug 2019 - Mar 2024

  • Business Analyst, Department of Analysis & Service

    Jan 2018 - Jul 2019

  • Strategic Marketing Analyst, Department of Strategy & Marketing

    Nov 2016 - Dec 2017
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  Coupang

  Mar 2024 - now

  Senior Manager, Pricing Operation