Andrew Smith

Experience

• 

  The Farmers Bank

  Dec 2018 - May 2019

  PC Support/Technology Assistant

  • Provided daily IT support for bank employees across all branches either in-person or using RDP and phone support• Administrated user accounts in Active Directory Users and Computers• Monitored the email server to make sure quarantined emails did not contain PII• Overhauled the ticketing system (Dell KACE) by updating ticket categories and the ticketing process, as well as monitored the ticketing system to make sure tickets were assigned correctly.

• 

  NHK International Corporation

  May 2019 - Oct 2022

  Plant IT Support Specialist

  • Provided IT support within and on-demand manufacturing facility with a focus on line support and end users• Used RDP and VNC for remote support as needed• Administrated Active Directory, IBM iSeries, HCL Notes, and Microsoft 365• Routed and terminated Ethernet cables in both office and manufacturing environments• Monitored the network and workstations with Zabbix and Greylog• Batch, PowerShell, and Python scripting for projects as needed

• 

  Indiana Packers Corporation

  Oct 2022 - now

  Systems Administrator

  • Provide tier II IT support• Utilize the ConnectWise suite of applications to automate administration and provide remote support on end points• Administrate Active Directory, Microsfot 365, and Microsoft Azure• Utilize VMWare vSphere and vCenter• Implement Printix and SOTI MobiControl• Create and implement Powershell scripts• Manage end-user cybersecurity awareness training